Interview: Susan Bays, Independent Publisher at Arbutus Press

By Gloriana 

Susan Stites Bays publishes under the name of Susan Bays, and writes as Susan Stites.  She owns and operates Arbutus Press, a small independent company that publishes nonfiction subjects relating to Michigan and the Midwest only. Arbutus Press flourishes due to Susan’s skills, resourcefulness and drive.  Here, Susan shares some of her secrets—how she began, what she’s learned along the way, and her vision of the future. 

Tell us about your company in its present state. 

Arbutus Press is still a very small publishing company with a bright future.

What got you into self-publishing?

It all started under the name Discovery Travel Tours, a production company for audio travel tour tapes. After some success with writing a script, hiring an announcer, booking studio time, finding an artist for cover art, ordering jewel cases and J-card inserts, and selecting music or sound effects for audio, a 60-minute audio cassette tape describing Sleeping Bear Dune National Lakeshore found its way into the marketplace. That was in 1989. It is still stocked through regional bookstores.

I guess that venture got my feet wet. Actually, it was total immersion into the exciting field of writing and producing.

After two more titles on audio tape, I found the concept of tape tours difficult to distribute. It didn’t fit standard displays at bookstores. There were no distributors who would handle them because the product was neither a book nor a book on tape. I realized that the product’s time had not yet come to the Midwest (tape tours are very popular on the West Coast and in museums), so I moved on to publish a book on Sleeping Bear Dunes National Lakeshore. The Road Guide: Sleeping Bear Dunes National Lakeshore is a guidebook in its second printing.

So, from what I gather, you tried travel tapes, but found that in this market, books do better. 


Why did you choose to pursue the travel genre? 

I was a gypsy of sorts and loved to explore. I read Joseph Campbell at the time and just followed my bliss. In addition to bliss, it was a way to make my travels more necessary. Friends often came with me on my “business trips” to hike the dunes or take the ferry to Mackinac Island. I couldn’t think of a better business to be in.

You must have had to do a lot of research to jump in and publish a book. How did you find everything you needed to get going as a publisher? 

I bought a book on self-publishing. That got me started. From then on I just flew by the seat of my pants and asked people questions. Research was really part of my training as a biologist, so I applied those learning strategies to acquire the knowledge to get a book in print.

It was, and still is, a huge learning curve. I made mistakes, some costly, but it’s all part of the process of doing it on your own.

Care to pass on any of those lessons?

There are many technical aspects of the printing process that I found difficult to understand, ranging from paper selection to scanning and reproduction of photos. Now I realize that there are prepress businesses to help with this process. But it all takes money. The language of printers was foreign, so just communicating with them was difficult.

Then there was the confusing discount that booksellers and distributors receive, sometime tiered depending on shipping charges, consignment or not, and a million other details.

I never consign with bookstores anymore. If they want to buy a book, that’s fine, but consignment is very labor intensive, and the bookseller has no motivation to sell your book. The merit of consignment comes from a measure of desperation. No one was buying my tapes outright because the whole concept was unfamiliar. My choices were to consign with a bookstore or look at cardboard boxes in my basement that were filled with tapes.

Why didn’t you go with an established publisher? 

I might have given that option a brief thought but never seriously considered it. I really wanted to do it myself. The rewards, financial and personal, were my original motivation. Why would I want to give 95% of that away? I know that established big publishers are absolutely the route for fiction, but my project was regional nonfiction.

Would you define “regional nonfiction”?

To me, regional nonfiction means that the intended readers are familiar with the topic of the book because it is essentially about their neighborhood or about their neighbors. And distribution of the book is limited to one area or region. The Road Guide: Sleeping Bear, Dunes National Lakeshore is limited to bookstores in the region and visitors of the dunes. It is not a fictional account of the dunes, but a factual guide.

Why is self-publishing is better for that genre?

Because the marketing is easier. People are already somewhat familiar with it because they have visited the place or already know they like the topic. Again, the Sleeping Bear Dunes book sells itself if someone is interested in the dunes and needs a guidebook, versus a work of fiction written with the setting of the dunes.

In fiction, you’re selling the writer’s ability to tell a story with exciting characters and compelling conflicts. It takes many readers to form a consensus that a book of fiction is worth recommending. The reader doesn’t know if s/he will like it or not before buying it unless it is recommended by someone like the New York Times, other book reviewers, friends, book clubs. How many times have you overheard people in bookstores say, “I’ve heard this is good”?

I’m not discouraging writers from self-publishing fiction; I’m saying be prepared to put tremendous effort into getting the book out to readers.

How did you find a printer? A distributor?

There are resources in the library to help find vendors. Also, I asked an independent bookstore owner for advice. This proved valuable in finding distributors, publishing and marketing organizations to join, and journals to read—-for a start.

How did you handle the business aspect of self-publishing?

I bought Quickbooks, keep a card file, have a file cabinet, stamps, fax and a telephone. What more do you need?


Quickbooks is a software accounting program. It tracks the sales of books and accounts receivable, prints invoices and also has a wonderful feature that allows you to accept credit cards for book orders from individuals.

You did your own writing. How did you obtain the photographs that must have been an integral part of the project? 

Of the three books I’ve written, each has different sources. Some used historic archival photos or public domain photos. Even my digital camera produced some photos. Friends of mine took color shots for one of the books, and I share the profits from that project with them.

Did you do your own public relations work for the book? 

Yes. I found that every stage of publishing required a new skill. Public relations work is the most difficult for me. It takes a tremendous amount of my time and energy, and I have to put my ego away. PR can be an endless pursuit, because without readers for your book, you’re left with that basement full of cardboard boxes. Besides, the author is really the best person to convince a newspaper, radio show, or bookseller on the merits of their book. Sometimes, just the author’s enthusiasm alone will rouse interest.

What did you do about advertising at the beginning? 

I wrote a press release and sent it to various newspapers. If a press release is well written, the newspapers sometimes print it verbatim. It saves them money and benefits an author. Never underestimate the power of that first press release. Usually a follow-up phone call [to the place you sent your release] is helpful.

How did the book do when you released it? 

All of them have done well. By well, I mean I’ve made enough money to pay for the expenses and then some. The “some” is invested in more projects. Right now, I’ve taken the leap from self-publishing to other-publishing. I have an author’s work in layout ready to send to the printer next week.

By “other-publishing,” I assume that you publish others authors’ books?

It seems to me a natural progression to move from self-publishing to publishing other people’s work. For me, I can apply the acquired knowledge and experience from fumbling around to get my own stuff in print for the benefit of others. Sometimes it’s a joint venture, where the author and I team up and finance the project jointly, and sometimes it’s a standard contract where I apply my knowledge and money to publish a book for someone else.

What type of book is the one you’re publishing for the “other” author? 

I have two that I’m working on. One is a very special cookbook, and the other is a historical chronology through black and white photos.

Have you ever gone with Print On Demand (POD), or have you always used conventional publishing? 

I have researched Print On Demand and received a sample copy of one of my titles. I wasn’t impressed with the quality of reproduction for the photos, so it wouldn’t work for me. But I do have a copy of a an author’s work of fiction that is text only, and it seems a viable solution to the problem of quantity and expense for that type of book.

Your Sleeping Bear Dunes guidebook is in its second printing. This means it’s sold out or almost sold out. How many do you print at a time? 

I printed and reprinted 3,000 books under that title. Another book out last year will have 10,000 in print by mid summer. Determination of the print number has to do with what I think the interest is. Century of Summers [a third title] is an extremely regional book about people and places on a small inland lake near Traverse City. I have only 600 in print and sell them at the corner market. I’m pretty conservative in my print runs. I’d rather pay more per copy than store many books. Reprinting is nothing more than making a phone call and writing a check.

Susan, your experience illustrates several cardinal aspects of successful entrepreneurs in this field: 1) Write about what you love. 2) Be resourceful. 3) Do your homework. 4) Be willing to take risks. 5) The only way to learn is to jump in and do it. Does that sum it up? 

Well said.

What is your five-year vision for Arbutus Press? 

I see Arbutus Press remaining a small publisher of quality regional nonfiction in five years.

Susan, thanks for sharing what you’ve learned. You’ve worked hard to get where you are. 

Visit the Arbutus Press website at Susan’s publishing name is Susan Bays, and she can be reached at

©2002 Gloriana

Travel Writing: Be Prepared

By Roy A. Barnes

An old saying goes “People don’t plan to fail, they fail to plan.” Not being prepared is one of the biggest detriments to fulfilling one’s dreams.

For me, the dream of being a published travel writer took many years of preparation. When I was a youngster of about four years old, I found myself fascinated with the road atlases in my house. I would draw the outlines of states over and over until I got them just right. When school wasn’t in session, I would often accompany my father on the road in his semi-truck. Still, many years passed before my dream of being a paid travel writer would be realized. That, and a lot of travel-related jobs, trekking overseas, plus the willingness to finally take the leap of faith that my writing could make money.

We all have taken different roads in life, but here are some preparedness tips that are applicable to all aspiring travel writers:

  • be prepared to sift a number of your personal experiences and hobbies as fodder for travel-related articles. Draw on work pursuits. If you travel for business, or do volunteer work away from home, your experiences and lessons learned are ingredients for a number of travel articles. My first sale as a writer came about because of my volunteer work in Spain. If you are just visiting the in-laws in a town you’ve been to a million times, a future travel article awaits because every venue has a story. Explore the town’s facets, thinking of the activity as a sort of temporary “respite” from the relatives, especially if they are driving you bonkers! When reading a book, realize that settings for them and the hangouts of the authors’ past are places people like to visit. For night-lifers, think of the hot after-hours nightspots in your area or another city that could be made into a sellable article. For those of you who are passionate about food, relate that with a travel experience because the culinary and travel connection is a constant theme in publications.
  • be prepared to follow up on subject matter that tugs at your curiosity or your heartstrings, especially if it’s not gotten a lot of coverage. Such subjects can capture the interest of at least one editor. I had become fascinated about odd airport codes like ORD for Chicago, MCO for Orlando, and MSY for New Orleans. I followed up with research and found many great stories for the strange ones. After a lot of rejections, I found an editor who really liked the article and published it. Since then, that article has been re-sold multiple times all because I acted upon my curiosity.
  • When you get a rejection notice, be prepared to honestly re-visit your work and see how you can improve it. Seek out other writers in writing groups for their input if you aren’t getting anywhere or want feedback before you submit the work initially. Others can see things in your writing that you may be blind to. Find another market to submit to so you are taking positive action instead of feeling sorry for yourself after getting a rejection notice.
  • If you really believe in your writing, be prepared to stay the course. I understand that The Chicken Soup For the Soul creators were rejected by scores of publishers, but kept on submitting. Now, as many Chicken Soup titles exist as chickens themselves due to the authors’ persistence!
  • If you’ve only got published clips from non-travel themed publications, but are submitting a query or a finished work to a travel editor, be prepared to show your non-travel-related work (even unpublished works if you don’t have any published clips) via an online link, PDF format, or photocopy because editors will see what scope you write from. They may even want to use your article(s) as a reprint or it could spark editorial ideas about a future travel article tie-in with the subject matter you’ve already written about. This happened to me, but it was the opposite scenario.

    To illustrate my point: I had written an article about how I came to own my cat, and sent it to an editor of a regional publication in Canada. He didn’t like it, but one of my published clips about a South African experience of mine caught his fancy, so he offered to reprint it. I never imagined the editor would’ve even considered that travel essay for his publication after reading his medium. By showing this editor the spectrum of my published works, I fatefully snatched an acceptance out of the jaws of rejection!

  • be prepared to set up your first and best clippings in PDF format. Many online sites don’t archive content forever. And if a site happens to fold up, then you are out of luck, too, if you haven’t PDF-formatted your works. PDF articles have a professional look to them, and are easy to format. Go to for more information on getting your articles formatted for free.

  • be prepared to sell your articles again after they’ve been published if and when you have the rights to resale your work. You may have to rework them, but given that many publications buy reprints, this means the potential for more money. Any extra tweaking/updating will help you to improve your writing skills. The value of a good piece of writing is that it can keep on touching the lives of readers. Crafted words are the literal gift that keeps on giving.

I’m still paying my dues and learning the travel writing trade. The most important thing in pursuing any dream is to decide to “just do it” and to be persistent, because anything of value in life will test you. How prepared are you to deal with those tests???

Roy A. Barnes is a life-long Wyoming resident and a past contributor to Absolute Write. Besides travel articles, he’s crafted writing-themed and literary works for The InkSpotter News, Writing for DOLLARS, The Fabulist Flash, e-clips, Poesia, and Breath & Shadow. You can read his travel-themed works at such sites like Transitions Abroad,, Literary Traveler, and Live Life Travel.

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