Apple ID problem

Grr. My Apple ID account has gotten messed up and I don't know how, and can't seem to fix it.

Don't know if it's related to my iPhone 4s purchase yesterday.

My original ID, from a few years ago, is xxxxx. That's how I use iTunes etc on my Macbook.

Yesterday the Verizon store guy was setting up the new phone and asked if I had an Apple ID. I said yes and had me enter it. Then he asked for an email address, and I gave him one, [email protected]

Busy yesterday, home late/fried, didn't play with the phone much other than adding some contacts. This morning I look at the iTunes on it and it says my Apple ID is the [email protected] email, not my original xxxxx.

And now, on my MacBook, the original xxxxx is corrupted. Doesn't recognize my password, doesn't even recognize my birthdate when I try to reset the password! Won't let me get in at all. The "verify by email" is apparently sending the verification link to some email I don't use anymore, because nothing's coming through to any of the ones I checked.

I can't even make an appt online at the Apple store genius bar because I need my ID to make the appt ... phone calls to the store get a busy signal probably due to the new phone release, so can't call to make an appt.

Grr. I've tried to find answers online as to how to reset my Apple ID but no luck. I took my MacBook in for repair a couple of months ago so they have the serial # and my name on file, so I think if I can get to the genius bar they may be able to sort this out, but not until Thursday.

Any ideas?

ETA: finally got in via phone to Apple store and made an appt for Wednesday afternoon. She said they can reset my original Apple ID. I hope they can match up my iPhone to that, too, cuz otherwise what's the point?

justsomeguy said:

I went to https://appleid.apple.com and after poking around for a bit clicked on "Find out" under "Not sure if you have an Apple ID?".

From there I was able to enter my current email address and the old one, answer some questions, click on a link in an email they sent me and get everything consolidated into my original Apple ID account, but with my current email address.

Everything works now.

I hope that's helpful.

Good luck!

Click to expand...

Well. I went to the Apple store this afternoon. I guess all the stores were closed this morning as the employees got to watch a memorial for Steve Jobs, which meant the store was packed in the afternoon.

The genius bar guy said I needed a different Apple ID for my phone, that the one from my MacBook wouldn't work. Not sure why, and he couldn't explain why. He did say that the IDs now had to be email addresses, not just a nickname like I used to have. So he verified the new ID and said to use that for the iPhone and iCloud.

He tried to get into my MacBook Apple ID and couldn't. Gave me the website iTunes place to try to get them to reset it.

Didn't have time to go into more than that at the store, and he said there's still some unanswered questions about how it all works. He said they'll probably be having some iCloud workshops at the store.

justsomeguy, I tried your solution tonight, and it didn't work. I wanted to keep my old ID and somehow hook my iTunes and iPhone together under that, but no go. My old ID has been disabled somehow. It doesn't recognize my birthday ...

But - I tried my new ID on iTunes and all my purchased stuff is there, my subscribed podcasts are there. So I think maybe my new ID, set up by the Verizon guy, superseded my old account but kept the info intact.

So I guess I'll just use the new ID. It's clunkier than the old one but if it works, it works. I haven't connected to iCloud yet, to figure that out.