Can't log into SYW [Solved]

night-flyer · Mar 21, 2011

Share your work is not letting me in with the vista password. :Shrug:

I've tried several times, but the password page just keeps coming up.

Any suggestions?

Izz · Mar 21, 2011

Have you cleared cookies and cache?

Failing that, is AW on your trusted sites list (as in, do you allow all cookies for AW on whatever browser you're using)?

night-flyer · Mar 21, 2011

Yes, I've cleared all the cookies, and I know that it says it requires cookies, but I assumed the ones I get here on AW would get me in. Yes, my browser allows AW cookies. I've posted and critted tons and never had a problem getting into SYW until now. :Shrug:

Thanks Izz.

Izz · Mar 21, 2011

night-flyer said:
Yes, I've cleared all the cookies, and I know that it says it requires cookies, but I assumed the ones I get here on AW would get me in. Yes, my browser allows AW cookies. I've posted and critted tons and never had a problem getting into SYW until now.

Thanks Izz.

What browser are you using?

alleycat · Mar 21, 2011

What browser are you using?

Have you changed ANY browser settings recently?

Do you use a cleaner, or do you clean out your cookies and cache manually?

night-flyer · Mar 21, 2011

I have windows explorer. I've always gotten into SYW and I've always had this browser, no changes. Manually, I think- you know I'm a tech idiot, AC.

alleycat · Mar 21, 2011

What version of Windows do you use?

night-flyer · Mar 21, 2011

Um...2007, I think. Does it say somewhere? :roll:

That's sad, I know. It's Windows Vista, does that help?

alleycat · Mar 21, 2011

You mean Windows Seven?

You can look in Control Panel > System > General (tab) and see what version you have.

night-flyer · Mar 21, 2011

Okay, it says Window Vista 2007...

alleycat · Mar 21, 2011

Do you know how to clean out your cache files? That is, browsing history and temporary files.

What version of Internet Explorer are you using? You can see by clicking Help.

night-flyer · Mar 21, 2011

Internet Explorer 8

The little shield at top deletes browsing history, my Norton security kills all cookies- it cleared out 23 before I logged on here. :Shrug:

What else do I have to do?

alleycat · Mar 21, 2011

Log off of AW. Go to Tools > Delete Browsing History. Check the first four items only (not Saved Passwords and Form Data). Then click Delete. Log back on to AW and see if you can get into SYW.

night-flyer · Mar 21, 2011

Okay.

I thought my ignorance drove you away.

night-flyer · Mar 21, 2011

It didn't help, still can't get in. :Shrug:

alleycat · Mar 21, 2011

Have you added AW to your Trusted Sites (in Internet Options)? What is you security level for Trusted Sites? You probably want to set it at Medium.

night-flyer · Mar 21, 2011

I thought is was a trusted site since there's a green checkmark always by it, but when I went where you said to go to see, it doesn't look like it's on there. So, I clicked the 'add', but it said- sites added to this zone must use the https:// prefix to assure a secure connection.

It's on medium. But now I'm really confused and don't know how to add this site.

wheelwriter · Mar 21, 2011

I had this problem once and I had to log out, clear cookies, and delete AW from my favorites bar. It didn't work until I did that last step. I then Googled AW, logged back in, and all was right with the world. Any chance you have a link to AW on your favorites bar?

alleycat · Mar 21, 2011

Go to the Privacy tab in Internet Option. Set it to Medium. Click the Sites button. Key in www.absolutewrite.com and click Allow. Click Okay.

night-flyer · Mar 21, 2011

As a matter of fact it is on my favorites bar, so I can just click and get here. So, I should take it off and then find AW on the web and come back that way?

alleycat · Mar 21, 2011

wheelwriter said:
I had this problem once and I had to log out, clear cookies, and delete AW from my favorites bar. It didn't work until I did that last step. I then Googled AW, logged back in, and all was right with the world. Any chance you have a link to AW on your favorites bar?

It's a possibility. We had quite a few problems with that a month or so ago when AW updated the server. I'd be surprised if that's night-flyer's problem now, but it could be. It's worth a try.

alleycat · Mar 21, 2011

night-flyer said:
As a matter of fact it is on my favorites bar, so I can just click and get here. So, I should take it off and then find AW on the web and come back that way?

Try it.

night-flyer · Mar 21, 2011

Okay, I'm going to try AC's suggestion, if that don't work I'll try coming on through the internet. :Shrug:

Thanks AC and Wheelwriter!

night-flyer · Mar 21, 2011

The privacy is on medium, typed in the www site for AW, it's on there. But I still can't get into SYW.

Off to try wheelwriter's suggestion...

alleycat · Mar 21, 2011

If that doesn't work, log off the Internet completely, then bring it back up and see what happens.

Can't log into SYW [Solved]

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