Possibly a slight derail, buuuuut...
Yup. My time with Lyrical has been WAY beyond what I'd expected, and they're not even one of the "bigger E-pubs" that most refer to (Samhain etc).
I'm kept in the loop with regards to every stage of the process, my editor is awesome, the owner rocks. If I have a question, it's generally answered within an hour, too.
They have a review coordinator that sends each new book to a load of review sites, the cover art is excellent (Lyrical has some of the best I've seen in an epub), I've not been charged a penny for anything... I could go on, but I'm sounding too much like an advert already.