Phoning's a bad idea. Chances are you'll get a very busy (and annoyed) person who doesn't have time to read everything to you. You'll just be told to go to the website or submit through your agent.
Some publishers seem to employ the receptionists who were too soft to work for NHS doctors. ( ie genetically they are rottweilers who have been successfully modified for ( barking) speech.) They will not put you through to anyone ever as I've had cause to find out... long story.