I got a reply from PA today. They said that my title is not fully set up in their system and that they don't have the basic biblio
data, so the book is automatically showing up as Non Returnable.
Now, I don't know if they mean that it will always be shown as non-returnable or that it will be as soon as my book is fully on the system. I sent them another message asking them this and I also asked that if it will still be listed as non-returnable, what can we do about it? I also suggested, if that is the case, if they could write a letter or communicate in some way to the corperate headquarters of Barnes & Noble to let their stores know that all PA books are returnable. I'll let you know what they say. Also, I suggest that authors that have had the same problem, e-mail PA as I did.
I'm not being critical of PA, they are doing a great job, I just feel that something needs to be done at a higher level. Barnes & Noble have been pleasant too. They are just following orders. They cannot take the word of the authors, they have to do what they are told by their managers. Hopefully, we can clear this problem up.