Black Screen after Starting Windows Logo

escritora

escritora

.
Super Member
Registered
Joined
Dec 21, 2007
Messages
2,995
Reaction score
616
I was working on my Vaoi Laptop when a screen popped up asking what country I wanted to download, well, I don't know what I asked to download. This is a new laptop that I bought in August. This pop up appears all the time and it's from Vaoi not a virus. That I'm sure of. Anyway, because I don't know what I'm about to download, I always hit cancel. This time around I mistakenly hit "next" and freaked out when the system said, "it was installing."

I turned off the computer by turning off the power. I did this trying to avoid the installation. Now when I turn on the computer I get a black screen after the logo. The sequence of events.

1. When I turn on the laptop the Vaio logo appears
2. I'm brought to a screen that gives me the option to turn on the laptop normal, safe mode, etc.
3. I choose an option. Some times "normal" Other times "safe mode"
4. The Starting Windows logo appears. The computer is booting, I think.
5. A black screen appears and the mouse function works.

I checked the Internet and found the these instructions that I followed:

1. Unplug the power
2. Remove battery
3. Hold power button for 60 seconds
4. Reattach power and start the laptop
5. Shut back down
6. Put in battery
7. Turn computer back on

It didn't work. Any other ideas?
 
areteus

areteus

Super Member
Registered
Joined
Jun 4, 2011
Messages
2,636
Reaction score
183
Location
Manchester UK
I agree... call tech support.

If were not under warranty I would suggest inserting the install CD or the recovery CD and following the instructions on there. You can sometimes get it working without losing any data this way.
 
BDSEmpire

BDSEmpire

Kindly Bumpkin
Super Member
Registered
Joined
Oct 12, 2011
Messages
224
Reaction score
42
Location
A shack in the woods
escritora - some piece of software didn't install itself all the way. When your computer tries to boot itself, it can't finish the process. This should be recoverable so don't panic.

When you call techsupport using the number provided by Tirjasdyn please ask them if the process they recommend will result in data loss. DO NOT PROCEED IF THEY CAN'T ANSWER THE QUESTION. Call center support staff have scripts to read from that guide them through common computer problems. They may not know what the effects will be until they get to the end of the script. Be patient with them but if they talk about using the System Recovery CD's then you need to stop and make sure they aren't about to wipe your system.

Windows has a System Restore feature built in that may be able to fix this problem. You should ask them to help you use the Windows System Restore feature to roll back the system changes to yesterday. That should clear this broken install and get your system booting again.

Good luck.
 
escritora

escritora

.
Super Member
Registered
Joined
Dec 21, 2007
Messages
2,995
Reaction score
616
Thanks everyone for your responses. I called Tech Support and after trying various things I had to wipe the system. Since I backup data every day, the only content I lost was today's work. So all is good.

Lesson learned, that's for sure.
 
GodOfABF

GodOfABF

Banned
Flounced
Joined
Nov 1, 2011
Messages
22
Reaction score
0
Location
The Great White North
RE : Black screen after starting Windows logo

Matera the Mad said:
IF you want to go that way. IF it can handle your hardware. And Linux isn't bulletproof or foolproof.
Click to expand...

True, but one thing to keep in mind in situations like this is, if you have recourse to a Linux-based "Live CD" (one that you can boot from), you can at least triage whether the problem is hardware- or software- (O/S) based.

In other words :

  • If you can't boot either Windows or the Linux Live CD -- e.g. if the computer hangs or dies no matter what O/S you try -- the chances are good (not 100%) that the problem is basically bad hardware (I find it's usually bad RAM but occasionally a bad motherboard, or laptop overheating problems, can be the culprit).

  • If you can boot the Linux Live CD -- but cannot do so with Windows -- then it is not hardware, it's either a corrupt Windows O/S install or some kind of Windows driver compatibility problem.
The other thing that a Linux-based Live CD (I usually use Ubuntu for this purpose) is good for, presuming that it can run your computer's LAN card(s) well enough to get through to the Internet with, is that you can at least search through the various Net-based self-help forums (e.g. Google your problem description) or, failing all else, get to the manufacturer's Website (Sony in this case) so you can find out what the help desk phone numbers are.

Kind of a "chicken and the egg" problem if you don't have that information handy when setting up the computer, and it's only otherwise available on the Internet...

Cheers
 
You must log in or register to reply here.