HELP! Backup not working.

My precious laptop is going back to Sony for repairs on Friday, so I want to back up everything on it.
I have a Seagate external Hard Drive, which till now has worked fine. So I connected it and a window came up by which I selected a general backup of everything. A new window opened and I saw that thingee by which they show you that files are being transfered. It was obvious it would take a long time so I left it at that and went out of the house for a few hours.
When I got back, I had a message on screen saying the backup had failed.

Since then I have tried and tried again, but it's not working. At first I clicked on the button that says backup everything (r something similar) but now even that option is missing from the window that pops up when I connect the device.

Of course, I could go to every single item on the laptop and save it seperately. But obviously I don't want to do that. I want to fix the damn thing!

I've tried calling Seagate but the don't seem to have a number for the UK. I also logged into their forum but there is practically no activity there.

What can I do? Somthing seems broke...

I just want back that option that allows me to transfer everything, and try again.

ANyone got any suggestions?

alleycat said:

Do you mostly want to backup your own files, or also system files?

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Just my own files: documents, music, photos and videos

Medievalist said:

How much free space is on the backup drive?

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394 GB free of 465!

Thanks, alleycat! I'll do that for the time being. I also shot off an email to their SUpport centre.

I'm doing the manual backups and it's working.
I've just received three mails form seagate technical support giving me instructions on how to test the thing for errors and repair it! Very impressive response, though I believe it is beyond my technical knowledge to do the stuff they ask. We shall see. No time today though, but at least my files are safe.
Thanks a million!