URGENT Kindle problem

The_Ink_Goddess

we're gonna make it out of the fire
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Okay, so I got a Kindle for Christmas. New, fine, etc. Everything worked, downloaded eBooks fine.

The Sym box has appeared in the top left-hand side of the screen. And it won't go away, not even when I press "SYM." What do I do?

Help, please. :(
 

Kitty Pryde

i luv you giant bear statue
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Did you try to reset it by holding the power switch?