Chasing down clients who are late paying

daisyb

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I mostly write for mags or websites with big accounting departments so payment has never been an issue, but my first "corporate" client still has not paid me for work I completed in October. It is a small family-owned business and they are a little disorganized in general.

The invoice was e-mailed to the client and had a due date of 11/19. Because it was a holiday week and they are in the retail business I gave them benefit of the doubt, and I also was away that week anyway. I called this Monday (11/29) when I still hadn't received the payment and left a voicemail. Today (Thursday) still no word so I sent an e-mail this afternoon.

If I haven't heard back by Monday, would you suggest calling or e-mailing again? Or give it a few more days? It's not exactly chump change and I really could use the money as soon as possible considering it's the holidays (not to mention the fact it was due 2 wks ago). I don't want to seem rude because the owner is a friend of a friend and I don't want to burn any bridges, on the other hand I'm getting more than a little annoyed.
 

WildScribe

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You say friend of a friend... is this business local? Because if it is, I would show up in person to discuss payment and not leave until I had reached a resolution I was happy with. I don't mean be rude or belligerent, just stand up for yourself and get what you're owed. Politely.
 

KingM

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Unfortunately, you're still within the period when people have bills in the folder that they intend to pay shortly, but haven't gotten around to covering yet. Probably they didn't call back because they promised themselves they'd get the check in the mail.

I'd give it a couple more weeks. But when you do, act serious and professional. Don't let them cheat you because they think you were just doing it as a little side project. In my experience, people tend to discount writing work because it's just words and anyone can do that.

Even when they've agreed ahead of time to pay a certain rate.
 

daisyb

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Good news - finally got a response to my e-mail. The client was very apologetic saying this is the busiest time of the year for them and that the check will be in the mail Monday. So, let's hope that actually happens...

Wildscribe - it is local in the sense that it's in the same metro area, but not exactly close by (about an hour away). Hopefully I won't have to resort to driving there.