The file is damaged and it cannot be repaired.

kct webber

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This--the title of this thread--is the error message I've been getting just about 50% of the time I try to open a PDF file (form) on a particular website. I've never had a problem with them before. I open them from my school account all the time, but tonight, on this other site, they're being bitches.

I click on the name of the file from a list. The file starts to open and the tool bars for a PDF appear and sit there for a moment. Then a new smaller window--the frame of a PDF file--opens and a smaller window inside that wherein the error message appears. The tiny window has a button that says "okay" but it gives no other options.

As I said, it happens to about 50% of the time, but always with the same files, if that makes sense. For example, I can open F1111 every time, but every time I try F1017, it does the error thing. It seemed, at first, to simply be a lot of corrupted files on the website.

But I tried on my wife's 'puter. It was fine. She has an Apple notebook thingy with Firefox and when I clicked on the file name, it gave me the option to open or save. I picked save, and it they saved without incident. At least they seemed to. If they're corrupted somehow, they don't seem to be by site.

As for my 'puter, I'm using Windows Vista, Firefox, and I have Adobe 8.1.

Any ideas? Does it sound like it's my 'puter, or the website? (It's a government website, not some 2$ conspiracy theory bumpkin site with reports by Bob the Alien Abductee and Sasquatch Expert. Just so you know.)


ETA: I'll provide any additional info that I can, but keep in mind that I'm basically a techno-idiot, so... yeah. Anyway... I'm off the bed for a bit. I'll check in soon. Thanks. :)
 
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Cathy C

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One possible thought is the Adobe 8.1. I've had that same problem and discovered that, like complete idiots a couple of the newer Adobe readers aren't reverse-friendly. So, if a PDF was saved as Adobe 5.1 or 6.0, version 8.1 will not open it. Just won't.

You might try to find a free source of Adobe 7.0 or 6.0 and load it as well. You might have to save it on a separate drive (which I had to do because it gave me an error message of a later version already loaded) but then when you try to open an older PDF, it'll search for one that's compatible FIRST.

Just a thought. But I now have 6.0, 7.0, and 8.1 depending on the need. Sigh... :(
 

kct webber

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Hm. It wouldn't surprise me at all if they've been using the same forms for years, so it's very possible they are saved as older versions. That is pretty stupid, though, that newer won't read older. :/

Thanks. I'll see if an older version works. :)
 

Matera the Mad

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Save the PDFs to your hard drive and try opening them with an alternative PDF reader. There are a number of good free ones.

But since you are "opening" them from the site, the problem could be your web browser's cache. A file that is "opened" that way is actually downloaded first. One bad download is all it takes; you don't get a second chance at the file but are served the same-old same-old every time, from your own hard drive.
 

kct webber

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Hm. I don't know how to do that. It's a link that directly opens a PDF. I don't know how to save it without opening it. Can I just right-click/save as on the link?

If that second thing is the case, what do I do? I just empty my browser cache?

Thanks.
 

benbradley

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Hm. I don't know how to do that. It's a link that directly opens a PDF. I don't know how to save it without opening it. Can I just right-click/save as on the link?
Yes, that's how you do it.

You then open it from the hard disk. Firefox conveniently shows recent downloads with Tools->Downloads, and you can click on the file there to open it. And that's where you find out if it's corrupt. Saving it to the disk, as you did on the Apple, won't tell if it's corrupt. You have to open it with Adobe Reader.

I've not had this problem with not being able to read older files. I've got Adobe Reader 9 and it opens all pdf's.
 

kct webber

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Okay, that's weird. I just checked my download record in Firefox and there are no PDFs there. I actually downloaded 2 forms just last night--the two I could open on the website. But they're not there in the download records.

Usually Firefox pops up that little download window when you download something, but I noticed it never did it last night when I was downloading those PDFs. They're in my files, though. They open fine. The downloads were successful.

The files give no indication of being corrupt. The ones I was able to get with my wife's Apple (and not with my machine) have been printed out now, and they look fine. They all look fine, even the ones I downloaded but have no record of. :/
 

brokenfingers

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I removed Adobe Reader from my computer and now use Fox-it reader. There are others out there also.

Adobe reader has too many loopholes that allow viruses and malware into your system. Plus they always have wonky problems here and there like you've experienced.
 

Bing Z

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I removed Adobe Reader from my computer and now use Fox-it reader. There are others out there also.

Adobe reader has too many loopholes that allow viruses and malware into your system. Plus they always have wonky problems here and there like you've experienced.

Me, too. But for different reason.

Adobe is getting more and more bloat. Takes nearly an entire minute to load up, and after closing, a portion still reside in memory doing (hopefully) nothing. It may also deny me the fundamental human right to copy texts off that pdf page. I'm very happy I don't have anything adobe on my system.
 

Matera the Mad

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Unfortunately, there are a few trix only the bloater can do right, so I keep it around for those moments.

You know what's really a low piece of dingleberry? The farking Adobloat Digital Editions crapware, she ranted off-topically
 

kct webber

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Thanks all. I'm not sure what the issue was, but I haven't had the issue again with any other site, so maybe it wasn't me. I guess we'll find out when I have to download something for uni again. :tongue

Thanks. :)