I am a former Red Sofa client who had my own troubling interactions with Dawn (though nothing on the level that Foz describes). For what it's worth, I've also spoken with more than one other former RS client who has shared similar stories with me, i.e., that when Dawn caught wind of something she didn't like, she would insert herself between her agents and their clients to chew out the clients, sometimes looping the agents in as silent participants. It seems like it was a very bad working culture, and I'm glad that this latest incident has brought things to light. I do, however, feel bad for the agency's clients and for those agents who were honestly trying to do right by them.