I don't know if I dug myself into a hole that I can't get myself out of, but hear me out as I try to explain my situation:
I registered my debut novel with IngramSpark. I registered my own ISBN with this piece. While I was waiting for my copy to come in the mail, I noticed that the preorder was already populating on many different retail websites, which was great. Once I got my copy, they really messed up the print, only printing 243 of the 326 pages that was approved on the e-verification. I verified with customer service (one of the only good experiences I've had with them) and they also noticed that it was supposed to be 326 pages. They advised me to file a claim and was then informed that it would take 3-5 weeks for them to address. With my launch planned to be in mid-march and I've been patiently waiting for my copy so that I could start the ARC process, my anxieties have skyrocketed with not really much time to wait the 3-5 weeks. So, while in the meantime I set up the ebook through KDP and thought that maybe I should try and set up a paperback through them. I uploaded the files just to prepare myself and then they were approved with the same ISBN number used in IngramSpark. I was unaware that KDP approved the paperback and published the title, so I immediately cancelled it. Now, the posting on Amazon is unavailable for preorder, assuming that it is because of identical ISBNs. I'm freaking out a little bit being a first time author with a debut that I want to go as seamless as I can control. I don't know how to get my preorder back, and I don't even know how to handle IngramSpark and their disappointing service thus far.
I registered my debut novel with IngramSpark. I registered my own ISBN with this piece. While I was waiting for my copy to come in the mail, I noticed that the preorder was already populating on many different retail websites, which was great. Once I got my copy, they really messed up the print, only printing 243 of the 326 pages that was approved on the e-verification. I verified with customer service (one of the only good experiences I've had with them) and they also noticed that it was supposed to be 326 pages. They advised me to file a claim and was then informed that it would take 3-5 weeks for them to address. With my launch planned to be in mid-march and I've been patiently waiting for my copy so that I could start the ARC process, my anxieties have skyrocketed with not really much time to wait the 3-5 weeks. So, while in the meantime I set up the ebook through KDP and thought that maybe I should try and set up a paperback through them. I uploaded the files just to prepare myself and then they were approved with the same ISBN number used in IngramSpark. I was unaware that KDP approved the paperback and published the title, so I immediately cancelled it. Now, the posting on Amazon is unavailable for preorder, assuming that it is because of identical ISBNs. I'm freaking out a little bit being a first time author with a debut that I want to go as seamless as I can control. I don't know how to get my preorder back, and I don't even know how to handle IngramSpark and their disappointing service thus far.
