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Thread: Audiblegate_Audible-ACX Troubles

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  1. #1
    Stood at the coalface Fallen's Avatar
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    Jun 2009
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    Audiblegate_Audible-ACX Troubles

    I've done a search, but can't find this mentioned yet, so apologies if it is covered elsewhere here!

    I've been watching this unfold for a while (I've got 9 audios out with ACX themselves), but it came to breaking point on a FB group for authors/narrators with audios they have out with Audible-ACX.

    Gist of the compliant:

    Listeners can return audios for up to 364 days, read or unread, and the money is not only retracted for the author/narrator's sales up to that deadline, but evidence of returns are ghosting on royalty reports. Audible's sales policy is: return any audio, no questions asked, for up to 364 days.

    It's being reported that some listeners have openly gone on social media exploiting the system, with some saying they've read a whole series on just one code. The open letter to ACX hit it right on the head with this statement:

    "This is not an exchange policy, but an unauthorized audiobook rental arrangement supported by authorsĀ’ reversed royalties, and it must stop."
    At the moment, some changes have sneaked in, like you can't return an audio that came via a reviewing code (authors and narrators get 25 each for both US and UK markets, with another 25 for each allowed after 100 sales have been made on that audio (so 200 codes in total). Authors and narrators don't get paid for those codes in any way now (they used to). So it's there how these guys are protecting themselves and the free codes with being unable to return them.

    Audible's response so far has been the return policy only applies to long-standing customers with a good reputation with them. But for any new listener signing up, the first thing they see is: "Return, no questions asked, for up to 365 days".

    As of now, Writer Beware reports the following are involved:

    Authors Guild, SFWA, RWA, ALLi, Novelists Inc., and Dramatists Guild have jointly issued a letter to AudibleĀ’s CEO Bob Carrigan and General Counsel Stas Zakharenko, demanding that Audible end its practice of encouraging easy returns and exchanges. "This is not an exchange policy, but an unauthorized audiobook rental arrangement supported by authorsĀ’ reversed royalties, and it must stop." You can add your name to the letter here.
    I wish they'd mentioned authors and narrators, but hopefully it will at least shift their ear in the author/narrator's direction. Some authors looking at first-time contracts with Audible-ACX are being warned by their chosen narrators about all of this, and authors are rightly putting signing anything on hold.

    If you'd like to support the Author's Guild letter, it can be found here: Sign Our Letter and Tell Audible to Stop Charging Authors for Returns.
    Last edited by Fallen; 11-21-2020 at 06:12 PM. Reason: New links added

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