- Joined
- Jul 5, 2012
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- 14,751
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- Website
- elizabethbonesteel.com
We've got an HP LaserJet 200 color M251mw connected to our house wireless network.
And I am >this< close to throwing it out the window...except its behavior may mean a network problem.
I'm on a 16" 2019 MacBook Pro running 10.15.4, but I saw the same issues on my older machine. (I'm pretty much the only one in the house who prints stuff; The Kid has a Chromebook, but we were never successful at getting the printer set up from there.)
Sometimes, when I try to print a document from Word, Acrobat, Pages, or Preview, the job sits at "Connected to printer" for a while (30+ seconds), and then pauses the print queue, leaving the job saying "Ready to print."
I tried running a ping in the background while it was doing this. Around the time the job appears in the queue, the ping starts giving me "Request timeout." 30+ seconds after the job pauses, the ping goes through again.
If I restart the print queue? "Request timeout."
This happens whether I'm printing a 1 page doc, or a 200 page doc.
The kicker? I can print web pages from Safari just fine (although I have the same trouble when I open a local PDF via Safari and try to print it).
The other kicker? It's intermittent. Sometimes I print a document and the thing just works. Sometimes (like tonight, argh) I am left with nothing but despair.
I have no idea how to even begin debugging this problem. Help?
And I am >this< close to throwing it out the window...except its behavior may mean a network problem.
I'm on a 16" 2019 MacBook Pro running 10.15.4, but I saw the same issues on my older machine. (I'm pretty much the only one in the house who prints stuff; The Kid has a Chromebook, but we were never successful at getting the printer set up from there.)
Sometimes, when I try to print a document from Word, Acrobat, Pages, or Preview, the job sits at "Connected to printer" for a while (30+ seconds), and then pauses the print queue, leaving the job saying "Ready to print."
I tried running a ping in the background while it was doing this. Around the time the job appears in the queue, the ping starts giving me "Request timeout." 30+ seconds after the job pauses, the ping goes through again.
If I restart the print queue? "Request timeout."
This happens whether I'm printing a 1 page doc, or a 200 page doc.
The kicker? I can print web pages from Safari just fine (although I have the same trouble when I open a local PDF via Safari and try to print it).
The other kicker? It's intermittent. Sometimes I print a document and the thing just works. Sometimes (like tonight, argh) I am left with nothing but despair.
I have no idea how to even begin debugging this problem. Help?