KDP (formerly CreateSpace)

I used to publish with CreateSpace and really liked the platform. Customer service was great, too.
Switching to KDP hasn't gone well at all. Having trouble uploading my files and contacted customer service multiple times. Very nice people but they don't seem to know what they are doing. Perhaps they didn't keep any of the experienced people from CreateSpace.
I've decided to use IngramSpark and so far everything is going great. Just ordered my first proof copy so will see. It's a little more expensive but hoping it's worth it.
Just wondering if anyone else is having trouble with KDP.

Hmmm, ok perhaps I will give KDP a try again soon. I just had some formatting issues that I couldn't get resolved and since I previously published the book it was just kinda odd and frustrating. With IngramSpark I had no problem whatsoever.

I didn't find their response time to my emails very timely, but I wasn't a customer, just trying to get information about them.

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P.S. Do you or anyone else has illustrations in your book with IS?

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I've contacted IS through their instant messenger and I've talked with them on the phone. It's tons faster than emailing.

I have a lot of photos in my book. It's been a challenge getting the formatting just right but it was well worth the effort.