I finally heard back from someone at Key Bank. They were, of course, not happy with the bank manager and expressed corporate outrage at his behavior. The person I spoke to reported directly to the branch managers boss. While they could not tell me what steps would be taken to address this problem with the branch managers behavior. She assured me that his boss was a fervent supporter of the customer experience being a good one, and that my horrible experience with him would be dealt with. I expressed that I did not want this to be swept under the table and that I would like to hear from someone, anyone actually, who was above these people on the corporate ladder who could offer assurances that this would be dealt with. Of course personnel rules and confidentiality prevent them from telling me they will do. I told them that I was afraid to go back to this branch because I didn't want the manager to call the cops on me or threaten me with arrest anymore and a written apology from the branch manager would go a long way towards bringing me back into the Key Bank fold as it were. They said they would suggest that, but I don't hold out any hope. There was no new government regulation, the one they seem to think the manager was talking about dealt with currency amounts greater than ten thousand dollars. Which still didn't apply to me as the check was for 100 dollars. Far short of any banking requirement or government regulation. So he was just lying to me and trying to bully me into compliance. This is about the response I expected from them, but I am hoping against hope that the jerk manager will have to make a written apology for me.
