It speaks toward disorganization on a larger scale. Plus, one of the heartbreaking banes of small presses and literary agencies: not enough staff and capital to survive when one or two key staff have unavoidable personal difficulties.
This is why I've been known to stalk the social media feeds of both, to look for indications of illness, burnout, legal trouble, focus on personal work over clients, etc. Historical data can hint at ongoing problems, or at least future propensities.
It's harsh but true: you want a stable agency or publisher. One-person operations are especially vulnerable.
Now I have gone against my own rules and stuck with a small operation because 1) they're doing okay for me now and 2) I have nothing better to do with the books right now. But I know my publisher could suffer at any moment, and I'm ready for it.