I’m new here, and I know this thread’s been quiet for a while, but I wanted to send a comment about my own experience with Blue Moon in case anyone else is looking for info.
Blue Moon found me through this past February’s #Pit2Pub. I had the same experience as one of the other writers here: an offer made very quickly. For a while I was extremely unsure about signing with them, but this was the only offer I’d had on my beloved first novel (literary/women's fiction) after a lot of trying, and getting-close-but-no-cigar. I was tired and willing to at least think about taking a chance.
From the first, I found Blue Moon professional and respectful. They aren’t a vanity press: there’s no charge of any kind to work with them, and they provide editorial services, cover design, and publicity. They gave me a lot of extra time to consider their offer, because my novel at that time was a finalist in another publisher's competition and I wanted to wait for the final results of that. When the novel didn't win, I went back to Blue Moon and asked if I could negotiate with them on their contract, because there were a few things I didn't like. They were immediately responsive. My phone call with Heidi Sander, in which that negotiation happened, sealed the deal for me. Up to then, I had still been unsure. When I spoke with her on the phone, though, she was so respectful and accommodating, and spoke so readily about her own and Blue Moon’s interest and investment in my book - particularly the creative marketing they want to do for it, as it's kind of a "niche" book - that I came out of the conversation with a very different feeling than I had going in. In a word, I was thrilled.
I signed with them in April. Since then, my initial experience has been more of the same: communications with them are handled very promptly, their system is very organized, and everyone I’ve worked with has demonstrated the same professionalism. My book is due to be released next June. While there’s much more to be done, so far I’ve been very pleased with them and feel confident in their work. I know also that the lion’s share of a book’s success has to do with what the writer does to market, rather than what the publisher does, but I also find it encouraging that Blue Moon is well tapped into online marketing and social networking. I’ll post another update here as we get closer to release, but so far, I have no hesitation in praising this publisher. (I should note I'm in the US; not sure how many non-Canadian writers they work with, but there are at least a couple of us.)