A recent post on Lowell's blog from a disgruntled reader:
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MadGastronomer says:
September 10, 2012 at 4:50 am
This is not the only place Ridan is falling down on the job. Months ago, I ordered and paid for the StarBridge ebooks through Ridan’s site. I never received them, nor did I receive any response to my inquiries. Last week, I tried it again anyway. I have received no ebooks and no response to my two emails. Ridan doesn’t offer these books on Smashwords, only through Kindle and Nook services (neither of which is a reader I use). I paid at Ridan in an effort to get Ms. Crispin as much of the cover price as possible, but now in order to actually get the books I’ve already paid for twice, I would have to buy them a third time through a third party
and then strip the DRM and convert the file to make it readable for me. At this point, I don’t care how many personal problems they’re having over there, they’re just massively unprofessional, and need to shut down until they sort their shit out."
Granted that there's no way to verify if this actually happened, but if it did... it doesn't seem to look good for Ridan.
Michael Sullivan's blog shows that he was on vacation last month traveling with Robin - no mention, obviously, of Ridan's problems (if they exist).
just fyi.