Hi, inadream, and welcome to the board!
I am a newly published author from Publish America and I am very unhappy. While I am thankful for the opportunity Publish America has given to me, and I think the business practice of having a low entry barrier for new author’s is a wonderful
It may be wonderful for the authors, but it's not wonderful for readers or bookstores - and those are what drive the business.
If you were choosing a doctor, would you pick one who had graduated from a college that accepted anyone, no matter how low their grades were? Or would you prefer a doctor whose medical school had high requirements and standards for acceptance?
The same thing applies to books. PA's reputation for accepting almost anything is well known, and that's another obstacle to the authors making sales.
cause I am unhappy with the lack of services that Publish America has done to complete my work. I may appreciate Public America’s intention of keeping their author’s work in their intended voice
That's their excuse for why they don't edit.
All publishers keep the author's work in the author's voice. Why would a publisher buy the rights to a book and then change the author's voice?
That's not to say a good editor won't request any changes in an author's work, but the finished product will still be distinctively the author's own.
Is it not the job of a traditional publisher to edit work for grammar?
Real publishers (the term "traditional publisher" is one coined by PA, rather than a term used in the industry) do content editing
and copyediting.
I feel if Publish America cared about my manuscript, they would let me bring a pen to my paperback book, make the corrections, and re-submit a second edition.
Unfortunately (though you know this already), PA is not interested in your manuscript, only in your money. I'm also sorry to hear that the manuscript is theirs for ten years... their contracts used to be seven years, but have apparently gotten even worse.
Even if they allowed you to correct mistakes and issue a second edition, the book is likely to be dead in the water because of all the other obstacles PA will place in its path - most PA books have generic stock-cover images, all are overpriced, etc.
I admit that I did spend money to have my book converted to e-format. I figured how could I not in this day and age.
Sadly, this is another thing authors can do for free (upload their books to the Kindle) if they own the rights. I'm willing to bet PA overpriced the ebook version as well.
I hope you won't let this experience stop you from writing, though. Consider this manuscript a learning experience and research the hell out of publishers before sending your next manuscript anywhere.