I am passionate about customer service from both sides of the counter, so to speak - as the customer service representative and as the person receiving a service. I am researching a book on people's experiences with customer service - the good service you've received, the funny things that have happened to you in the check-out queue, the really bad service you've received. If you have any stories that you would like to share with me, please enter them here or email me directly on debra.customer-service@ntlworld.com.