That's very sound advice, JAG. Thank you. So far, my experience with WM has been exemplary. It's unfortunate that yours fell short of that.
If I'm not mistaken, their recent blog entries have been authored by a new assistant who, as rwam suggested, is indulging in a bit of over-the-top humorous exaggerating. I'm sure no affront was intended, although --again as rwam pointed out-- it might be seen that way.
In any case, I wish you the best of luck with all your projects!
Yikes. Already there's a bit of backlash on their blog. Looks like Sharene posted today's entry and the 'Donkeys' post has two new comments from people (one of which is a publisher who says he's crossed WM off his list) that aren't too enamored. Guess it wasn't just me.