I understood that the donkey post was meant to be lighthearted, but I don't think it captured the right voice to carry it off.
But the latest post is a little disturbing. For one, they decided to limit comments instead of removing the post, which probably wasn't a very good decision, but that's fine. A smart business person would have removed the post in question, state that they meant it as a humorous look into the agency, and apologize to those that were offended.
Perhaps the reason they didn't do that was the second thing I find disturbing. They assume that anyone that was offended was a 'donkey'. The old "if you are disturbed then you are what I am describing" line -- which is about as old and flawed as the "you are just saying bad things about this publisher because you were rejected by them" that we get here on a regular basis.
Again, I think the main issue with the first post was that it simply wasn't written well enough to pull off a light-hearted look at the ignorant things people do in querying an agency. Mainly, I think it forgot the humor.
I am sure they are agents filled with good intentions, and hopefully everyone here knows better than to judge an agency based on a single blog post, but I think they could have handled the situation better.
On a side note, here are two things I found funny with the blog posts:
1. The donkey posts mentions that donkeys (those who do things like misspelling agent names and not checking the website for updated guidelines) will inevitably lie and say their manuscript was requested. As I said, the entry wasn't well written, so I assume this was just a writing gaff or a failed attempt at humor and they really don't put people who are simply naive about finding an agent in the same category as those who lie.
2. The No More Comments entry says if you don't like what you see here then move on and ends by saying the reader is king. But, if the reader really is king shouldn't they take the comments to heart since they came from the king?
Anyway, I thought those two points were a little funny.