I enjoyed this thread immensely (no doubt because I paid CLA very little).
I did sign with them several months ago, but have since become dissatisfied. I researched them at the time, and could uncover no negative info, so I agreed to a one year contract. But an "agent" who had to be asked for updates, and never provided detailed information rekindled my suspicions, and when I received an e-mail from an "aggressive agent", calling me by the wrong name and asking for payment, are not "professional" signs. Of course, when I corrected the name, and reminded them of their promise to charge nothing until they had found me a contract, they assured me the e-mail had been meant for someone else. This, added to the frequent temptation to send them "rigorous critiques and edits" of their e-mails, and no answer to my suggestion of a specific market, has caused my smoldering suspicion to burst into flame.
Fortunately, the main sufferer in my drama has been my pride. I plan on severing the contract, and continuing to market on my own. I'm just glad I have no previous publications for them to claim.
Thank you for the helpful commentary and leaving their defenses intact and pregnant with lies, for the convenience of the scammed. I hope that more aspiring authors will find this information before they sign the contract!