Update On My Posting
First off, to answer skylarburris's question, no, I did not purchase a return package with VBW.
Now for my update, after I posted my first message here the next day I received an email from Bobby. It seems he read my post here and wanted to know what the problem was. I told him about the copyright issue, my unpaid royalties, and also about not getting my May royalty report yet. By the way, I did contact the copyright office and it was never registered by VBW, and when I told Bobby about this he admited - finally, that it was never registered, and he stated that they no longer offer this option to authors. I told him he may not offer it no longer, but it is still in our contract that VBW is to do the registration for Help From Above. He then told me he would mail me the papers I needed to do the copyright myself, and that VBW would pay for it. Update 1, I'm still waiting on those papers, and I have contacted him twice about these now and got no response. I will keep trying to contact him, and will update again when I see the papers from him as promised.
UPDATE 2: A few days after Bobby contacted me regarding my post here he did manage to get me my login information to see my May royalty report, so I did finally get this report, and it did show me sales for both my books which pleased me
. The sale one of my friends has given me I don't think will show up until Ingram gets their reports to VBW to pass on to us, because this sale was made through Amazon I believe, and it takes 90 days I believe for those to show.
It seems that VBW is working on a new royalty system so authors can check their royalties monthly, and from the email Bobby sent to me I gather that he is working to get this system completed. Bobby was kind enough to go ahead and email me login information even though he hadn't gotten to it yet. He went ahead and sent me my royalty information so that I could get my May royalty report that he promised me a month ago. I do thank him for that kindness.
UPDATE 3: I do have proof here of some unpaid royalties of $46.47 that I brought to his attention, and he stated he would work on that issue as soon as he got everyone's login information sent to them so they too can check their royalties. As of today I am still waiting to hear about this issue, and I will let you know the update on it.
In my last email to Bobby (a week ago), I asked him about the copyright papers again, and I also asked him why, if he read my posting here, and the other postings, why he did not reply to them on the board; I'm still waiting for the answer on that too. Seems if he reads this board you'd think he would reply and try to help all who seem to be having problems here
.
Bobby seems to be trying to work with me on my problems, though communication is slow and sometimes does go unanswered. When communication goes unanswered I just keep emailing again a month or few weeks later and then I'll finally get a reply. I think VBW does need to work on improving their customer service
.
I will continue to update everyone here on my unresolved issues regarding the copyright registration and the unpaid royalties.
One last thing today, if you are having trouble with VBW as your posts show, maybe you can contact Bobby and see if he is willing to help. You may not get a response, and you may. If nothing else phone him. He does seem willing to help, but there are things still left unresolved
, and that may be due to trying to get the royalty system going. Maybe after he gets that going they will work on better customer support service (let's cross our fingers for that).
Best of Luck To Everyone & God Bless