Hi Julie,
Thanks for stopping by. I looked up your titles on iPage, and it verifies that you don't appear to have an outside sales team selling your titles to the stores. You don't mention having an in-house sales team, so it's hard to determine how you get your books on the store shelves. As a small commercial press, I can attest to the hard work it takes to accomplish this - and we have a distributor with sales teams repping our books. This means that you must have a good marketing and promotional network in place, and this is what authors need to see in order to feel confident their books have a fighting chance in this tough marketplace.
But you haven't mentioned any of this, so perhaps you could let us know what all you do for your titles. Being listed with Ingram, B&T, etc. simply makes it easy for stores and libraries to order your books. It's a database. They don't have sales teams pushing your titles.
I'm sure your publishing and creative services sides are separate, but this industry is filled with folks with less than stellar intentions, and it's a good idea to keep tongues from wagging. These two sides, in my opinion, have wagging toungue potential because we've seen this stuff before - and none of it worked to the authors' benefits.
We use a combination of Print-On-Demand (not publish-on-demand) technology and offset printing because it is cost-effective.
Print on demand/publish on demand is a business plan whereby sales of books are done by the authors because the publisher has no marketing staff or sales teams pitching their titles.
Digital printing is what you're referring to, and it's simply a technology for digitally printing a smaller run of books. Thar be a huge difference.
It's tough to tell where exactly you fit in this scenario because it's not clear how you get your books on the store shelves and who does the primary promotion for those books - you or your authors.