I think you misunderstand. I have no problem with the reported sales - I think that's marvelous - or with the fact that they market and promote very well. Huzzah for Ridan and their authors.Clearly Ridan doesn't skimp on marketing since her sales are better than almost any small publisher I've seen... the marketing and production are the two things that don't seem to be issues with this publisher.
My only point was that it struck me as odd that a publisher spending a bucket of money on marketing and promotion would give their authors the chance to say "ta" whenever they like. I believe my authors are very pleased with us as well, and I don't think any of them would leave if given the chance. However, as a businesswoman, I want to make sure that my books are going to be around to warrant the expenditures.
Eh, maybe Robin just has a pair of brass ones. Brava to that.