Yeah, I'm not down with the inclusion of the lit consult service in the form R. I don't take it personally but there are plenty of writers who lack confidence and would read such a thing as a "this manuscript was utterly dreadful, please seek help immediately'.
on the other hand, they do advertise a 'literary consultancy' directly on their website, and the 'standard' response I personally received made it clear that they had not 'tailored' it to the most basic information in my email. I understand agents are busy etc. but I don't feel comfortable about both these things. Is it ok to say that?