I wanted to query this agency very badly, but alas, I don't live in the UK. Good luck to everyone else. Ms. White appears to be very top notch.
Yeah, I'm not down with the inclusion of the lit consult service in the form R. I don't take it personally but there are plenty of writers who lack confidence and would read such a thing as a "this manuscript was utterly dreadful, please seek help immediately'.
on the other hand, they do advertise a 'literary consultancy' directly on their website, and the 'standard' response I personally received made it clear that they had not 'tailored' it to the most basic information in my email. I understand agents are busy etc. but I don't feel comfortable about both these things. Is it ok to say that?