A few things about Agent Inbox -
First, they DID do a background check on me when I signed up. A pretty thorough one, actually. They even wrote to me and asked me if I would be opening back up to submissions, because they didn't want to put me on their website if I wasn't going to read the submissions.
Second, I'm using Agent Inbox exclusively for one month as an experiment to see how it goes. The primary purpose is to see if it really does weed out irrelevant (or insane) queries, if it makes it easier to respond and if - at some point - our agency may want to use a similar online form (like some agents already do).
I'm getting about 20 queries a day through the service right now.
My very early thoughts: the overall quality of the queries I'm seeing is much better, ie, they seem to screen to make sure that you are getting only those genres you request and that the letters are addressed to the agent and that you are getting the pages as well. I haven't seen any of the long rambling and incoherent queries that I sometimes get in my email inbox. They also screen for...how to put this? Whether it makes sense in English. Because I get an awful lot of queries that don't.
For me, this kind of screening is a huge help, because it basically cuts out anyone who clearly doesn't want to or is incapable of following submission guidelines.
However, there are some things that I think are more complicated in Agent Inbox.
1.) There's no forwarding, so if I want to pass a query along to a colleague, I must cut and paste. We agents do that an awful lot, so I have addressed this issue with the,
2.) You still have to cut and paste a form rejection for each query. It would easier if you could just upload a standard rejection, click a box next to each query you don't want and reject all at once. As it stands, using the Gmail Canned Responses is actually faster for me.
3.) I think they ask the authors for too much information, and kind of make them jump through hoops to send a query. Not sure I like the idea of making the writers' jobs harder than it already is. For instance, I personally don't care what the writer's education is unless the book is non-fiction. But I seem to get elaborate schooling info that serves no purpose for me.
That being said, I have seen at least three queries I thought were amazing and and I've requested one manuscript already!
I have another three queries in there that I haven't made a decision on, because they're pretty spectacular but I only have so much reading time.
Anyway, I'll be making frequent updates about how my month-long experiment is going.
Cheers,
Colleen