I finally got my rights back, so I can speak freely and not worry about repercussions.
My experience with Entranced:
I signed my contract in Sept. 2013. My editor was Eden Plantz and she was fabulous. Loved her. We worked my MS until it shined. My cover art was also positive, even though the artist wouldn't fix a mistake in my female character's appearance. Then in Nov. 2013, Eden quit. My book was scheduled for a January 2014 release. I didn’t hear a peep from anyone for weeks until I emailed Ashley, the publisher. She apologized and I was given a new editor. I’ve had one or two conversations with her. Nothing else.
Entranced does these cover reveals. My publicist Misty and I agreed on a reveal date. Zero people signed up for the reveal. No buzz. Zip. One mention on Twitter. I emailed Ashley again with my concerns. She promised to make it right. Misty set up a blog tour for the two weeks around my release. That came and went and brought zero sales. I found out that a majority of the stops were other Entranced author's blogs-nothing wrong with this, but no review sites or sites that get much buzz. My book was out almost a month and not a single sale. I had it on the FB “50 Shades” page and it sold a few copies. None since. My Amazon ranking is closing in on 2 million now, 2 months after release. I do giveaways and such via Twitter and Facebook and blog posts, nothing "In your face" but trying to get attention to me and my book.
I can't giveaway copies of the book either because I was never given author copies, even though, per my contract, I was supposed to. The best I have is my galleys, which have some errors. One author on the loop said that her book was released with over 90 errors. She said she pointed these out during the galley phase, but none were fixed. It was released as-is, and Tricia is unable to fix these problems. She posted on the FB author loop that she has no way to fix these problems.
My issues are distribution. My book is only on Amazon. I emailed about why it’s not on ARe, or B&N like their other books. Ashley told me that they hire a vendor to list books and it’s the vendor’s decision which sites. So I’m only on Amazon. I'm not allowed to be a part of Kindle Select either for the promo days there.
I tried to contact someone with the publisher, but nothing. I emailed 5 people and not a peep for over a week. Finally, I got mad and posted on the loop that I couldn't get a hold of anyone. Misty and Tricia both posted that they never received any of my emails. I find this hard to believe, considering I sent dozens that week and every other mail found its destination. Tricia removed me from the loop for asking what email I could reach her at. She added me back about thirty minutes later. Tricia messaged me and asked what I needed. I explained that they breached the contract and I wanted my rights. She again ignored me, but FB said she saw the message. A minute later I was removed from the group a second time by Tricia.
The week before we were told that publisher Ashley Christman had been battling an illness and sold the company. Many of their authors have asked about the new guy, Robert Olnik, and nothing. We were promised that he'd speak to us, but so far hasn't. He's a lawyer but doesn't exist online.
After I asked for my rights back, I was told she would give them. So I settled in for a wait. Then I got a FB message from another author. Her story was insane. Authors reported, after 8 months of their books being online, zero royalties paid. They had sales but never even received a statement.
On Tuesday, I emailed Tricia about my rights letter. She said she mailed it, but I never got it. She resent. My name was wrong. She had my pen name down. I pointed it out and she thought that was my real name. On FB, like many authors, I only have a public page. But the fact that she couldn't be bothered to get my real name boggles the mind. When I told her about it, she got rude and I explained that it was a pen name. Seriously, what publisher has issues with pen names?
I signed it and now I wait. Per my rights letter, Entranced is allowed to sell my book for an additional 30 days. No idea why, but I had to agree for I wouldn't have gotten anything.
As for their new owner, many Entranced authors speculate that he's fake. Maybe Ashley needed a scapegoat? Nobody has spoken with him, and there hadn't been anything legally about the company being sold. Granted, this is all speculation, but a failing company should want to show off their savior, not hide him.
I'm not due for royalties until May, and I'm not expecting much. But others that never received a cent is sad.
IMHO, Entranced is circling the drain and fast. It's very reminiscent of Aspen Mountain.
Anyone that wants to sub to them really needs to reconsider. I don't expect them open much longer.
on your behalf, but also very glad you got your rights back. No consolation for all the work you put in, but at least it didn't take forever. I remember the battle for people to get their rights back from Noble Romance. 
to those still trapped.
