You know, those folks who hook up to my computer and fix whatever I did wrong? Live chat with tech support?
I'm wondering if this would be a great job for a deaf person. I'm in the planning stages of a novel with a deaf MC (and that's another bunch of research I have to do, but fortunately my library has a ton of books on the subject), and since he's intelligent and independent, I need to give him a job. He would never live on disability or let others take care of him.
Anyway, my main concerns are: could a person in this position work solely on the computer and never have to deal with the phones? How much education must he have? Would a small tech school (Associates degree or even a certificate) be sufficient, if additional education was required at all? Do they even do this stuff from the US anymore?
He could have gone to a four-year college, I guess, but I'm thinking the story starts when he's 20, and I don't want him still in school. I could always make him 23. No big difference there.
Any information about the job environment appreciated. The story (at this point) doesn't revolve around his job, but a few references to it are, I think, important in rounding out the character. Hilarious anecdotes are also appreciated!
And if you know of another job that would be more suitable, I'd like that, too. He just needs to earn enough to support himself. And probably a dog.
I'm wondering if this would be a great job for a deaf person. I'm in the planning stages of a novel with a deaf MC (and that's another bunch of research I have to do, but fortunately my library has a ton of books on the subject), and since he's intelligent and independent, I need to give him a job. He would never live on disability or let others take care of him.
Anyway, my main concerns are: could a person in this position work solely on the computer and never have to deal with the phones? How much education must he have? Would a small tech school (Associates degree or even a certificate) be sufficient, if additional education was required at all? Do they even do this stuff from the US anymore?
He could have gone to a four-year college, I guess, but I'm thinking the story starts when he's 20, and I don't want him still in school. I could always make him 23. No big difference there.
Any information about the job environment appreciated. The story (at this point) doesn't revolve around his job, but a few references to it are, I think, important in rounding out the character. Hilarious anecdotes are also appreciated!
And if you know of another job that would be more suitable, I'd like that, too. He just needs to earn enough to support himself. And probably a dog.