- Joined
- Oct 13, 2015
- Messages
- 602
- Reaction score
- 55
Being in South Africa, it is generally difficult (and/or prohibitively expensive) to get paid through official channels for doing work for international clients. PayPal to the rescue (and Skrill, but slightly more expensive), and I thank all those in charge of technology that makes it possible for PayPal to exist.
I started using PayPal in April 2015, thus, I jumped through all the hoops to be verified so that I could use them for my international clients. I have been happily doing so until the beginning of November when I had a slight... ehem... hitch. The "Withdraw" button had disappeared. Lodge query. Wait for answer. Get automated reply telling me how to withdraw my money. Try and communicate but can't communicate with automated emails. Lodge more queries. More automated responses, BUT with a person's name (different every time) at the bottom with whom I cannot communicate in person. One automated response says... wait for it... as I'm from LATVIA, I have to lodge my documents again to be verified. Latvia? I can't recall translocating more than 15,000 km *scratch head* More queries, more automated responses.
I've relodged my documents and have tried to update my address (yes, it shows Latvia, but I cannot change it, it is automatically inserted).
I understand that PayPal has millions of clients, and I understand the logistics involved. But if I get automated responses with a person's name attached to it (or is that also a randomly chosen name from a database of names?), then why can't I communicate with that person with my query? In addition, some of those emails have a line, "If you need to clarify any details, then please contact blah blah" so why can't I?
So many questions with no answers *sigh*
I started using PayPal in April 2015, thus, I jumped through all the hoops to be verified so that I could use them for my international clients. I have been happily doing so until the beginning of November when I had a slight... ehem... hitch. The "Withdraw" button had disappeared. Lodge query. Wait for answer. Get automated reply telling me how to withdraw my money. Try and communicate but can't communicate with automated emails. Lodge more queries. More automated responses, BUT with a person's name (different every time) at the bottom with whom I cannot communicate in person. One automated response says... wait for it... as I'm from LATVIA, I have to lodge my documents again to be verified. Latvia? I can't recall translocating more than 15,000 km *scratch head* More queries, more automated responses.
I've relodged my documents and have tried to update my address (yes, it shows Latvia, but I cannot change it, it is automatically inserted).
I understand that PayPal has millions of clients, and I understand the logistics involved. But if I get automated responses with a person's name attached to it (or is that also a randomly chosen name from a database of names?), then why can't I communicate with that person with my query? In addition, some of those emails have a line, "If you need to clarify any details, then please contact blah blah" so why can't I?
So many questions with no answers *sigh*
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