Soooooooo
I know we were swapping customer service stories a while back but this needs a thread all to itself. Mmm-hmm. I don't want to say the name of my company but I will tell you that it's a charity. (I have cool job by the way it's like American Pickers, Pawn Stars, and Auction Hunters (or Storage Wars) wrapped into one).
This happened at my place of work this very afternoon (say 12:00 p.m West Coast 3 p.m East Coast). A woman comes in looking helpless and holding a manilla envelope. She started asking me about someone who used to work there. She was looking for him and I was sorry to inform her that he was no longer with the company. This information flustered her it was as if this guy was the ONLY one that could solve her problem. Well whatever it was he was working on I could figure it out.
So I ask those words ... those words that I really hate asking sometimes "How can I help you?" Please be something simple I thought and hoped. After the guy she was working before hardly came to work to all so it should be something simple.
"An got donated that wasn't supposed to be donated and it's been sold."
Uh-oh. I thought. "What was the item?"
"It was a mattress. But this happened back at your other store before it moved over here"
Relief. It wasn't me that screwed up. I hired on after the store moved ... wait the store moved five months ago. "Ma'am I think it's safe to say your mattress is long by now. That was about five months ago."
"Oh no this was back in 2013."
My mind went blank: Why the hell is she looking for a mattress from two years ago!
And it gets better. She goes on to tell me that she has two hundred dollars so she can buy it back from the person that bought it. (Why not buy a new one?) There was going to be money in it for me too. I told her that I was going to talk to my director about it. As I turned to go to my director's office. She stops me. And asks their name. I tell her and she says "oh she won't help me".
So I'm thinking if my boss doesn't want to help (and she helps a lot of people) there is a probably a good reason that I shouldn't be 1.) helping her and 2.) talking to her. I basically tell her that the chance of her mattress coming in is slim to none. Considering that we aren't taking any mattresses.
"How long have you been working here?" she asked.
"Long enough to know that I shouldn't cross my boss." I replied (yes I really said it.)
She asks me for my cellphone number I told her I didn't have one for my company. She leaves and I go straight to my bosses office. I get there tell her story and apparently this woman is crazy and is known as the Mattress Lady. She'd call every week with the same old story. Same old picture. Even called one of the former employees at his house and his young fiancee got pissed off. (obviously because the woman will refuse to give any information about what she's calling for and that she needed to speak with so and so ... and only with so and so)
So what do you think about that?
I know we were swapping customer service stories a while back but this needs a thread all to itself. Mmm-hmm. I don't want to say the name of my company but I will tell you that it's a charity. (I have cool job by the way it's like American Pickers, Pawn Stars, and Auction Hunters (or Storage Wars) wrapped into one).
This happened at my place of work this very afternoon (say 12:00 p.m West Coast 3 p.m East Coast). A woman comes in looking helpless and holding a manilla envelope. She started asking me about someone who used to work there. She was looking for him and I was sorry to inform her that he was no longer with the company. This information flustered her it was as if this guy was the ONLY one that could solve her problem. Well whatever it was he was working on I could figure it out.
So I ask those words ... those words that I really hate asking sometimes "How can I help you?" Please be something simple I thought and hoped. After the guy she was working before hardly came to work to all so it should be something simple.
"An got donated that wasn't supposed to be donated and it's been sold."
Uh-oh. I thought. "What was the item?"
"It was a mattress. But this happened back at your other store before it moved over here"
Relief. It wasn't me that screwed up. I hired on after the store moved ... wait the store moved five months ago. "Ma'am I think it's safe to say your mattress is long by now. That was about five months ago."
"Oh no this was back in 2013."
My mind went blank: Why the hell is she looking for a mattress from two years ago!
And it gets better. She goes on to tell me that she has two hundred dollars so she can buy it back from the person that bought it. (Why not buy a new one?) There was going to be money in it for me too. I told her that I was going to talk to my director about it. As I turned to go to my director's office. She stops me. And asks their name. I tell her and she says "oh she won't help me".
So I'm thinking if my boss doesn't want to help (and she helps a lot of people) there is a probably a good reason that I shouldn't be 1.) helping her and 2.) talking to her. I basically tell her that the chance of her mattress coming in is slim to none. Considering that we aren't taking any mattresses.
"How long have you been working here?" she asked.
"Long enough to know that I shouldn't cross my boss." I replied (yes I really said it.)
She asks me for my cellphone number I told her I didn't have one for my company. She leaves and I go straight to my bosses office. I get there tell her story and apparently this woman is crazy and is known as the Mattress Lady. She'd call every week with the same old story. Same old picture. Even called one of the former employees at his house and his young fiancee got pissed off. (obviously because the woman will refuse to give any information about what she's calling for and that she needed to speak with so and so ... and only with so and so)
So what do you think about that?
