Amazon Deleting Customer Reviews

Hi, everyone -

My apologies if this thread has been started in the wrong place.

Recently, I put out my new YA fantasy on Amazon. After a promo period on Kindle Direct, I got some 5-star reviews.

But a few days later, all the reviews were gone.

The reviews contained nothing inappropriate, nor where they taken down by the reviewers.

Confused, I contacted Amazon and CreateSpace. The employees claimed they had no idea why this would be happening. They also said there was no way to speak with anyone who "reviewed the reviews." I was instructed to have the reviewers re-post their reviews.

The reviewers very kindly did so. But the next day, the reviews were again removed. I again contacted Amazon. Same story.

Finally, I received an email from the group that does review the reviews. It was a generic response. I had my reviewers reply to the email address, as instructed. But no change, and no one heard back.

I have some others who are wanting to review my book, but hesitant to do so now in case it'll just "flag" the account and get deleted.

Anyone else have this issue? Anyone you spoke with who actually helped fix the problem?

Thanks so much,
TJA

Thanks for your thoughts, everyone. I am indeed stumped as to why the reviews were removed - they were not submitted by other authors, they certainly contained no objectionable comments, and they were not removed by the reviewers themselves.

I do not understand why this is such an elusive issue with Amazon. It stands in stark contrast to how easy it is to contact other Amazon customer service departments.

With nothing but a generic email in response from them, I am left wondering what will happen with reviews made on my novel in the future.

Thanks again for your insights.