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This is a useful piece from 99U:
Read the rest here.
Scott Belsky said:But, oftentimes, our efforts to address our critics become an obsession. Even worse, our efforts can backfire by fanning the flames. A single harsh comment on a bulletin board can turn into an aggressive and insulting exchange that is not constructive but still liable to keep you up at night. For this reason, many prominent bloggers and companies have removed comment boards altogether.
Don't cut off your critics. Feedback helps us correct our course and spurs a dialog that serves to build community. Instead, you should decide how and when to respond.
Consider the following tips on how to manage your critics:
Read the rest here.
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