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JennaGlatzer
11-04-2005, 06:21 AM
The very first order I placed with Lulu was "stuck," and I didn't know it until I checked my order history. Make sure to check it about a day after you've placed your order. It should say "paid" or "fulfilling." If it says "waiting funds," click on the help link and e-mail them. I don't know why, but sometimes orders get stuck on that stage and they have to refund your money and ask you to try again. Kind of frustrating. They did refund me promptly, though, and I just placed the same order again.

Dawno
11-04-2005, 08:24 AM
I didn't experience that glitch but my "your order is shipping" email said it had shipped on Thursday, November 11th. Uh - 11th is in the future, it's falls on a Friday. I'm not too worried, regardless. Just bemused.

mdin
11-04-2005, 09:34 AM
Never underestimate the power of Lulu's far-seeing computers, oh sparkly one.

rtilryarms
11-04-2005, 06:09 PM
Mine says fulfilling.
Gee, I haven't heard that since my honeymoon...

Cabria
11-04-2005, 06:19 PM
Mine says fulfilling.
Gee, I haven't heard that since my honeymoon...

http://www.absolutewrite.com/forums/images/smilies/EmoteROFL.gifYeah...mine says fulfilling too!

littleblackdog
11-04-2005, 08:00 PM
My mom called me last night and told me she had trouble ordering from Lulu. She was able to put the book in her cart and then tried to checkout, but it said it couldn't find the page and that she should try back later. After two days of trying, she finally gave up. I thought it was just her, but my sister had similar problems. Since I was able to order, I ordered copies for them this morning. Hopefully it's just a glitch.

ChunkyC
11-04-2005, 08:04 PM
Mine as well. Dawno's email makes me think we should start receiving ours any time now.

I can't wait to hold it in my trembling hands....

PS -- I checked the 'learn more' about order status and it says not to worry about it saying 'fulfilling' unless it has been 10 business days or more since you placed the order.

Ken Schneider
11-04-2005, 08:05 PM
i'm satisfied... that my order is fullfilling.


edit for chunk's comment above: i'll start the hot chocolate and fireplace chunky. ahhhhh, fresh ink and healing words for a sore shoulder and newly restarted heart.

KimJo
11-04-2005, 10:00 PM
So it wasn't my wonky internet connection that caused my order to stick! Thanks for the tip, Jenna!

CharmianChristie
11-04-2005, 11:18 PM
I ordered my books on Nov. 1st and had no trouble during the ordering process. Late last night I got the email telling me my order shipped. I clicked the link to take me to my order status on Lulu and the website says my books shipped on Nov 3rd. So far, so good.

I'll let you know when the books arrive since they're shipping Super Saver to Canada.

Charmian

Lyra Jean
11-04-2005, 11:45 PM
the bottom of the page says done but on Lulu it says....processing transaction what does that mean?

September skies
11-04-2005, 11:52 PM
Ohhhh. Yesterday it said "shipped" but today it says it is fulfilling. *sigh* and I was really hoping to have them by Monday for my first interview/photo for one of the newspapers. I guess this means they might not arrive in time. Oh well. I'll keep my fingers and toes crossed. Maybe I'll get lucky.

JennaGlatzer
11-05-2005, 12:09 AM
the bottom of the page says done but on Lulu it says....processing transaction what does that mean?

I just had the same problem. Customer service is looking into it right now and will call me back. Argh! Sorry about the ordering problems. I love Lulu, but I'm quickly finding out I don't love their ordering system.

Dawno
11-05-2005, 12:23 AM
Jenna,

Just sent you a PM. :)

ChunkyC
11-05-2005, 03:59 AM
Just received my 'order has shipped' email. Web site confirms it was shipped today.

I ordered later in the day Nov. 1. Not bad, three days to ship as they said. Like Charmian, I ordered with Super Saver shipping, so we'll get to see how long that takes.

Vanessa
11-05-2005, 04:10 AM
Mine went through ok too. I paid through Paypal and I received a paid confirmation email minutes later.

Good Word
11-05-2005, 04:32 AM
I ordered Tuesday and mine shipped today.

Ugh! I want them now!

Lisa

Lady of Prose
11-05-2005, 05:11 AM
I'm shipped.

AmyDoodle
11-05-2005, 07:50 AM
I'm shipped, too. I ordered on the afternoon of the 1st. My sister ordered on the 2nd and she got a "shipped" e-mail today as well. I have a feeling I'm going to spend the weekend pressed to the window like one of those little suction cup animals, waiting for delivery.

Cabria
11-05-2005, 08:07 AM
Just got my "order just shipped" email too! Yay! http://www.absolutewrite.com/forums/images/smilies/smilehooray.gif

Kim Gogo
11-05-2005, 08:52 AM
I ordered mine on Nov 1st in the early a.m. and it said "fulfilling" until yesterday, when I rec'd my "shipped" email. I rec'd my books this afternoon by Federal Express. I ordered it express delivery.

When I ordered it on the 21st of Oct, I rec'd it within 3 business days as well, via express delivery. My friend in the next cube ordered it at the same time b/c she was so excited and she ordered hers via standard mail. She got hers yesterday, so it took standard mail 13 calendar days.

kim

Lyra Jean
11-05-2005, 11:14 AM
when I checked my status it said paid...so here's to fingers crossed. I didn't submit anything to the book but wanted to support everyone else's efforts. I love anthologies.

ChunkyC
11-05-2005, 06:49 PM
when I checked my status it said paid...so here's to fingers crossed. I didn't submit anything to the book but wanted to support everyone else's efforts. I love anthologies.
Thanks, Rosemerry! :kiss:

mommie4a
11-07-2005, 06:32 AM
Has anyone been able to ship just ONE copy to several addresses through the same order? I tried to do this but it seemed like it kept multiplying my total number that I wanted to order by the number of addresses I input. So I haven't ordered yet.

Any advice??

aka eraser
11-07-2005, 08:51 AM
I ordered three copies and they shipped on Friday.

mommie4a
11-07-2005, 05:25 PM
Frank - Did you ship one copy of SOS to each of three addresses, in the same order?

ChunkyC
11-07-2005, 07:18 PM
Has anyone been able to ship just ONE copy to several addresses through the same order? I tried to do this but it seemed like it kept multiplying my total number that I wanted to order by the number of addresses I input. So I haven't ordered yet.

Any advice??
So you're saying that the total number of books in your cart doesn't equal the number of addresses? Perhaps start with a quantity of one book, and see if each subsequent shipping address automatically adds one more to your cart so that you end up with one book for each address.

awatkins
11-07-2005, 07:34 PM
Aarrgh...haven't even gotten to order mine yet! I'll be the last one here to hold a copy of the book in my hot little hands. *sigh*

Shwebb
11-08-2005, 03:50 AM
I found the instructions for shipping to multiple addresses, Jill. Here it is:

AND I have a question: From where does Lulu ship? Just curious.


Ship to multiple destinations
If you would like to ship all the items in your cart to multiple destinations, click the Ship to multiple addresses button from the Order Review page. After you enter addresses for all your shipping destinations, make sure the "Ship order to this address" checkbox is checked for each address to which you would like to ship the contents of your cart.

PLEASE NOTE: The Ship to Multiple Destinations feature will ship all the items in your cart to the destinations you select. Here is an example: Your cart contains 3 different books, entitled A, B and C, to be shipped to 3 destinations. At checkout, you will purchase 9 books (3 of A, 3 of B, and 3 of C), and 3 books (one copy of each) will arrive at each of your 3 destinations. It is not possible to send individual items in one cart to separate destinations. If you would like to do this, you must place separate orders.

September skies
11-08-2005, 04:21 AM
I can't wait to get mine. I had hoped they would come today, but no such luck and tomorrow I'm getting interviewed.


But has anyone checked their order more than once?

I ordered (technically) on Nov. 2nd (about 1 a.m.) and by Thursday it said "shipped" then on Friday it said "fulfilling" and on Sunday it said "shipped" and I was so excited - finally (again) but yesterday it said "fulfilling" and today it is back to "shipped"

Auuughhhh. I'm pulling my hair out. Good thing I wear a hat. :) But I still went in today and ordered five more copies. I can't wait!!

mommie4a
11-08-2005, 04:26 AM
Thanks Shwebb - what I had trouble with was that I wanted to order like 20 total, to 20 different addresses (seriously) but then it was multiplying each address to have a total of 20 EACH so I had like thousands of dollars in my cart. I think what Frank - I think it was FRank - said a while back, that if I put just one in my cart and then use multiple addresses, that might work.

Kim Gogo
11-08-2005, 04:53 AM
AND I have a question: From where does Lulu ship? Just curious.

It depends on how you order it and where it's going. My friend chose standard delivery and hers came via North Carolina, I believe. I ordered mine with Express Delivery which is delivered here in Canada via Federal Express, and it went through Texas. They all originate in New Jersey/New York, where Lulu's head office is, I believe.

My order on Oct 21st (the draft book) showed a shipment from a graphics company in New York--Coloroptics or something like that--and when I called them, the salesman explained that they were the printer for Lulu. (I have them web-linked on my work computer if you need to know the exact name of the company.)

kim

jdkiggins
11-08-2005, 07:18 AM
When I opened my e-mail this evening, I received the notice that my six books have shipped.

JennaGlatzer
11-08-2005, 07:46 AM
Cool! Everything I ordered on the 2nd and 3rd has shipped, too. Good thing, 'else I was gonna have to take a road trip and stare at the printer menacingly until he handed over the books.

Dawno
11-08-2005, 08:10 AM
Mine arrived today-- simply beautiful!

aka eraser
11-08-2005, 08:26 PM
Frank - Did you ship one copy of SOS to each of three addresses, in the same order?

Sorry Jill, didn't see this yesterday. Nope, they were all sent to the same address.