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James McElroy
01-16-2011, 12:19 AM
Do you work in a job that directly connects you with customers? Well, then this is the place for you! Discuss customer fails, complaints, and anything else that may make you angry during, but made you laugh later. Post your own and discuss others.

Well, I work at a movie theater in a mall and all I can say is wow.

Last Friday night, we kicked out at least 30 teens from Little Fockers and like 5 from Gullivers Travels (o_O). One of them was permanently banned.

Well one of them who looked maybe 12 got kicked out after multiple customer complaints about him talking by my co-worker Joey. The kid was yelling and cussing at me and Joey. Joey said, "Dude, you're like 12." The kid responded in a squeaky voice, "I'm 16, B****." And continued freaking out on us as we escorted him out. It was funny.

Another kid was kicked out with a group of kids for talking. He kept coming back inside, so we kept telling him to leave. He kept telling us to shut up.

Another kid was kicked out for trying to see two movies on one ticket and yelling at my manager for telling her that that was stealing. She didn't understand how it was stealing. Then, she goes outside and complains to us that she is cold. She was wearing shorts and a tshirt and no coat. It is the middle of january and had been slowing pretty bad all day. Fail.

Have fun.

Mr Flibble
01-16-2011, 12:38 AM
Most of my humdingers are here: http://www.absolutewrite.com/forums/showthread.php?t=194858&highlight=retail
Although we did have a rather stupid chap stealing beer from us last weekend - hides his face from camera as he comes into shop, fails to notice all the other cameras and gives us a lovely full face shot AND parks close enough we get his license number. He's now on remand :D

James McElroy
01-16-2011, 12:54 AM
Wow, that is an epic fail. Stupid people make life fun. That other topic is amazing, but hasn't been posted on in about 3 months.

Caitlin Black
01-16-2011, 01:49 AM
I've now worked 3 days in a Salvos store.

The only customer complaint I have is regarding one woman who was very weird.

She was walking near the counter where I was on register, and she said, "Very nice stuff gets donated here." So I looked at what she was looking at and said, "Yes, we do get a lot of nice things."

Then she said to me, "When I die, all my stuff is getting donated here."

This threw me a little, I must say. All I could think to say was, "That's very generous of you."

Suddenly she looks hurt and angry, like I've uttered the worst blasphemy ever. I'm thinking, "Well, you brought up the topic of your untimely demise. Don't blame me." Then I thought maybe she had misheard me, so I repeated myself, "I said, that's very generous of you."

She now looks relieved and says "Thank you." Suffice to say, when she wandered off into the middle of the store, I didn't follow her and keep chatting. She was basically an explosion waiting to happen. Talking about her death, then presumably having such bad hearing that if I said anything she'd assume I was being rude...

I didn't need that kind of thing on my first day on register.

Lavern08
01-16-2011, 04:54 AM
Example of a phone conversation I had a few months ago:

ME: Hi, this is Lavern. How may I help you?

CALLER: I got this form you sent me with an arrow on it that reads "Sign Here," so I was just wondering, where do I sign?

I am soooooo not kidding! :flag:

backslashbaby
01-16-2011, 07:18 AM
One I don't think I've ever told on here:

Massively rude, yelling lady is at my table (in a little French restaurant) with a dashing gentleman. He looks very sorry for me. Yelling Lady screams things at me to get for her, things we don't do for folks. My manager explains she's one of the few remaining XXXs ('the' family in town). Ah! I got it. I'd kick her butt out, myself, but I got it.

It was just ludicrous waiting on her. At the end, her companion had asked me to wrap her steak for her, so I brought out her pretty aluminum foil takeout swan. She tried to throw it at my head.

No tip, and she has more money than God. Figures ;)

WittyWordsmith
01-16-2011, 10:06 AM
In a very recent past life, I was a barista. An excellent one, mind you. (Obviously, I miss it... LOL.)

Anyway, I had a lady almost hit me when I very politely told her that we did not have whole milk, but that I could make her a delicious latte with Half & Half cut with 2% and it would taste the same... She tore her money out of my hand so fast it gave me a paper cut. Then she shouted at me and cussed at me. A year later, I still remember her face and curse her.

That b*tch missed out on the best latte of her life! LOL!!!

On a lighter side... I had a young college boy once order a bran muffin (the most un-sexy breakfast food on earth). As was customary, I asked him if he wanted it heated up for a few seconds (in the microwave that I pointed at.)

He actually told me, "Hunny, you can warm up my muffin any day." About a BRAN MUFFIN.

I looked at him totally incredulously and said, "REALLY?!?"

He said no. Then grabbed his muffin and I never saw him again.

Oh, to be a young, hard-up college boy. If anything, I hope he learned never to attempt seduction over a fiber-rich food.

Caitlin Black
01-16-2011, 10:15 AM
Oh, to be a young, hard-up college boy. If anything, I hope he learned never to attempt seduction over a fiber-rich food.

Ahahahahaahaahaahahahahahaa!!! Comedy gold!

There are tears in my eyes! Kudos. :)

James McElroy
01-16-2011, 06:39 PM
Example of a phone conversation I had a few months ago:

ME: Hi, this is Lavern. How may I help you?

CALLER: I got this form you sent me with an arrow on it that reads "Sign Here," so I was just wondering, where do I sign?

I am soooooo not kidding! :flag:

Wow, that is awesome.

Whenever we have an out of order sign on our pop machine, we have customers move the sign out of their way to see what they want to get. Then, they yell at us for it not working.

They do similar stuff with the ice machine. When we have an out of order sign on it, customers move the sign, push the lever, and complain that the machine isn't working.

Button
01-16-2011, 07:55 PM
One I don't think I've ever told on here:

Massively rude, yelling lady is at my table (in a little French restaurant) with a dashing gentleman. He looks very sorry for me. Yelling Lady screams things at me to get for her, things we don't do for folks. My manager explains she's one of the few remaining XXXs ('the' family in town). Ah! I got it. I'd kick her butt out, myself, but I got it.

It was just ludicrous waiting on her. At the end, her companion had asked me to wrap her steak for her, so I brought out her pretty aluminum foil takeout swan. She tried to throw it at my head.

No tip, and she has more money than God. Figures ;)

This is normal for old ladies. They'll complain A LOT and then never tip. :)

kayleamay
01-16-2011, 11:23 PM
I'm wondering if I should even bother posting in this thread or if it's best to let people continue to imagine that those who come to the emergency room at 3 a.m. are simply kind sicklings in need of medical attention.

jennontheisland
01-16-2011, 11:30 PM
This thread is why I'll never go back to food service.

I just don't have the patience any more for those families that sit at the table for 30 minutes, repeatedly refusing help with the menu, offers to answer questions, and being totally oblivious to the fact that we don't actually offer free refills on "sodas" ... and then they finally have a question: "Do you have hamburgers or hot dogs?"

It was a Chinese restaurant.

BeatrixKiddo
01-17-2011, 06:09 AM
Do you work in a job that directly connects you with customers? Well, then this is the place for you! Discuss customer fails, complaints, and anything else that may make you angry during, but made you laugh later. Post your own and discuss others.

Well, I work at a movie theater in a mall and all I can say is wow.

Last Friday night, we kicked out at least 30 teens from Little Fockers and like 5 from Gullivers Travels (o_O). One of them was permanently banned.

Well one of them who looked maybe 12 got kicked out after multiple customer complaints about him talking by my co-worker Joey. The kid was yelling and cussing at me and Joey. Joey said, "Dude, you're like 12." The kid responded in a squeaky voice, "I'm 16, B****." And continued freaking out on us as we escorted him out. It was funny.

Another kid was kicked out with a group of kids for talking. He kept coming back inside, so we kept telling him to leave. He kept telling us to shut up.

Another kid was kicked out for trying to see two movies on one ticket and yelling at my manager for telling her that that was stealing. She didn't understand how it was stealing. Then, she goes outside and complains to us that she is cold. She was wearing shorts and a tshirt and no coat. It is the middle of january and had been slowing pretty bad all day. Fail.

Have fun.


I still enjoy going to the movies but I really can't stand teenagers these days. And cell phones have made things worse. I am so tired of hearing their conversations through the entire movie. It's like they all have A.D.D. or something these days. No manners, no respect for others (or themselves for that matter), horrible tempers at younger and younger ages. The "tweens" scare me more then the older teenagers sometimes with what I hear coming out of their mouths. They don't care who they offend. Swearing, nasty attitudes. Ugh. If I notice a group that happens to sit close to me after I sit down, I get up an move farther away. I feel your pain. It must be a terribly thankless job sometimes. I suppose it's also gotten a bit dangerous as well. I've even heard stories over the past few years of people having knives or guns pulled on them if they tell a person to be quiet. Humans are nuts.

Silver King
01-17-2011, 06:40 AM
...On a lighter side... I had a young college boy once order a bran muffin (the most un-sexy breakfast food on earth). As was customary, I asked him if he wanted it heated up for a few seconds (in the microwave that I pointed at.)

He actually told me, "Hunny, you can warm up my muffin any day."
I said something similar once to an employee who was helping me find an item in a store. When she said, "Would you care to follow me?" I told her, "I'd follow you anywhere."

I don't know why I said that at the time. It just came out without any forethought whatsoever.

And I'll never forget how she turned and looked at me, so beautiful and so completely out of my league. She smiled and said, "I can't believe you said that."

After finding my voice, I croaked, "I can't believe it either."

As I was leaving, she said, "I like how you said it with meaning."

I almost tripped over my feet, then sat in my car for the longest time debating whether to go back into that store and talk to her again.

James McElroy
01-17-2011, 08:16 AM
I still enjoy going to the movies but I really can't stand teenagers these days. And cell phones have made things worse. I am so tired of hearing their conversations through the entire movie. It's like they all have A.D.D. or something these days. No manners, no respect for others (or themselves for that matter), horrible tempers at younger and younger ages. The "tweens" scare me more then the older teenagers sometimes with what I hear coming out of their mouths. They don't care who they offend. Swearing, nasty attitudes. Ugh. If I notice a group that happens to sit close to me after I sit down, I get up an move farther away. I feel your pain. It must be a terribly thankless job sometimes. I suppose it's also gotten a bit dangerous as well. I've even heard stories over the past few years of people having knives or guns pulled on them if they tell a person to be quiet. Humans are nuts.

Exactly. And people have a tendency to shoot the messenger if we tell them that something is wrong with the theater or projector or anything. It seriously can be scary.

Caitlin Black
01-17-2011, 11:52 AM
As I was leaving, she said, "I like how you said it with meaning."

I almost tripped over my feet, then sat in my car for the longest time debating whether to go back into that store and talk to her again.

You totally should have. I've had a number of moments like that, where there's been unexpected flirting, and I've never pursued the matter. I always kicked myself after those experiences.

Confidence. I need it.

bettielee
01-17-2011, 11:57 AM
I work in a plumbing place. I am not a plumber.

I get calls that go "I need the thing that goes under the thing that goes up and down when you turn the handle."

"What kind of faucet do you have?"

"One with handles."

"Yes, but what is the make/model of the faucet."

"It's just your typical faucet."

Sometimes, I want to say, wait, does this faucet emit water when you turn the handle? Cuz if it emitted chocolate when you turn the handle, you just need an xyz, but for WATER when you turn the handle IT DEPENDS ON THE FARKING MAKE AND MODEL YOU DORKFACED REJECT!"

Caitlin Black
01-17-2011, 12:03 PM
Anyway, I worked today. There weren't specifically any stupid or annoying people in the store today... but certainly a few who deviated from "normal".

First up there was the guy who looked about 60, who bought a jacket. Then he started talking to me at length about "older" style clothes, for about 5 minutes. He said the jacket was probably early 70s because of such and such, and then he showed me a flap on his pants (to do them up with buttons, even though there's a clip and a zipper) and pointed out how it was extra wide and long, with 2 buttons, because it's also from the early 70s, whereas the flaps you see on pants nowadays are pretty small and usually only have one button...

I can't tell you how thrilled I was to talk to this guy about clothes from the early 70s, a period of time during which I wasn't even alive.

Pretty soon after he left, there were 2 girls who came into the store, and they were laughing and joking and yelling to each other to "Come check out this pleated skirt!" and things like that. They were in there for about 25 minutes, then came to the counter. 1 asked to look at a locket in the display case, looked at it for 2 minutes, looked completely miserable all of a sudden, and then said she didn't want to buy it. Meanwhile, her friend is looking sullen and drained of colour, nervous even, and has exactly 1 item she wants to buy.

So I put it through the register and tell her it comes to $7, and she can't look me in the eye and is mumbling, and doesn't look happy. They leave suddenly quiet.

Now, these 2 girls couldn't have been more than 13 years old. I have several theories about their behaviour. The first is that the locket girl had been reminded of an ex boyfriend by the locket, and that's why she was depressed, and her friend picked up on it and empathised. The second theory is that they both had a sudden onset of depression, right around the time they approached the counter. The third theory is that the girl buying the piece of clothing, who couldn't look me in the eye and seemed suddenly docile and sullen, thought I was cute and didn't know how to react. Because I don't have that high of an ego, I'm going to rank that theory least likely. The last theory is that they were about to steal something, and their cover was that they would buy one thing and steal 3 others.

In any event, quite weird behaviour. And there were no adults with them. I don't know if times have changed that much, but when I was 13 I wasn't allowed to go out in public without an adult, even if I was with a friend...

And then there was a very offputting man who came to the counter, about 10 minutes after the girls left. He looked, if I may put it in such terms, like someone had recently stabbed him in the eye, and it hadn't healed. He was actually a very nice person, so perhaps the stabbing happened quite some time ago...

All in all, an interesting 45 minutes!

Mr Flibble
01-17-2011, 02:35 PM
Sometimes, I want to say, wait, does this faucet emit water when you turn the handle? Cuz if it emitted chocolate when you turn the handle, you just need an xyz, but for WATER when you turn the handle IT DEPENDS ON THE FARKING MAKE AND MODEL YOU DORKFACED REJECT!"

Ask them what pattern their escutcheon is, and if they have a flange or a knob with it. :evil

I really miss the innuendos of the building trade.

JimmyB27
01-17-2011, 05:22 PM
I work for a car company, and while I'm two steps away from the people who drive our cars, technically the retailers are our customers, and the girls who sit opposite me deal with them every day. I hear a lot of the fun they have dealing with them.
For example, we often send out letters stating various bits, wheels etc, are restricted for a certain month - limited stock or whatever - and invariably, there will be retailers calling going "that letter you sent out saying wheel xxx isn't available until March, is that right?" Nope, we just thought it would be funny to say so...

Vito
01-17-2011, 06:22 PM
I moonlighted in a liquor store for a couple years when I was in my 20s. Most of the customers were total screwballs, but they were harmless -- unlike the guy who came in and robbed me at gunpoint one night.

jennontheisland
01-17-2011, 08:15 PM
Ask them what pattern their escutcheon is, and if they have a flange or a knob with it. :evil

I really miss the innuendos of the building trade.
Mandoor.

Grease nipple.

Priming the pump.

I love my job.

Mr Flibble
01-18-2011, 12:13 AM
Tee hee

Had a right load of lads in today - all about 16/17. One of them sneaks (badly - assistant saw him) reduced labels off two items and places them on the drinks he wanted to buy. He was not even smart enough to ensure the two labels had the same lowered price on for the two identical drinks he wanted.

He brings them to the till. I say, 'These aren't reduced - we saw you put the labels on.'

'No, no, I didn't.' *goes all cocky* 'Anyway, you have to sell them to me now, or that's false advertising'

'Wrong! I can withdraw them from sale. Like this, see?' *puts drinks behind counter*

Bloke's mate 'No you can't. I know, I'm studying business studies!'

'You should revise more, because you're talking rubbish. Google 'invitation to treat'.'

'Oh man, you're screwing me out of money. You can't do that! I'm going to report you to Trading Standards!'

'Really? Shame. Allrighty then, you're barred instead.'

'But--wait--why?'

'I don't like brunettes.'

Mate: 'But you have to give a proper reason.'

'Nope. I can refuse to serve anyone I damn well please for any reason I please. Thank you, don't come again!'

There are times I quite like this job.

Ken
01-18-2011, 12:57 AM
... when I worked in a supermarket, years back, I had a tactic. Whenever customers came near me to pester me with a question I'd growl. Lots of regular customers shopped there so after awhile they let me be.

JimmyB27
01-18-2011, 04:18 AM
... when I worked in a supermarket, years back, I had a tactic. Whenever customers came near me to pester me with a question I'd growl. Lots of regular customers shopped there so after awhile they let me be.
See, that's the sort of thing I'd treat as a challenge to brighten an otherwise tedious day. Make it a game to spot the ones heading your way to ask something, and outmaneuver them. I do it with chuggers on the street.

Victoria
01-18-2011, 10:11 AM
I drive a school bus, and thanks to child endangerment laws, I can't kick my customers out. Luckily, I have a rural route, and all the kids pretty much grew up together so there aren't many fights. Well, I do have these two brothers who delight in whailing on each other. In town, however, many of our drivers have been threatened by kids or their parents, and fights break out on a daily basis. Very little is done about these issues,(no child left behind, ya know?) and we are on our own out there. For example, one of our drivers was threatened by a parent after his son was suspended for two days for pushing and spitting on her. She got on the radio while he was screaming that he was going to beat her ass, but all dispatch said was to keep it off the radio and come in after route. Needless to say, she found another job. Also, the responsibility is more than many can handle. These parents put the lives of their kids in our hands, and I bet they never think of it like that. We're just drivers. One of my students died while driving himself home from school. He was 16. Knowing he would be alive if he was on my bus...I can't describe how that feels. On top of everything else, we have to drive in all kinds of weather. My route, beign rural, is NEVER plowed. Just this past Monday, I was stuck in a snowstorm on a steep hill for over four hours. If I tried to move, my rear duals would just slide toward this twenty foot drop off. They had to winch me up. Don't get me wrong; I love my job, and I love my kids, but contrary to what the educational requirements imply, it is not easy. Okay, rant complete and apologized for.

seun
01-18-2011, 06:15 PM
Strong language ahead...

I haven't worked in retail in ten years (thank God) and I think if I hadn't left when I did, I would have killed someone.

Working in a record shop: people complained because they couldn't buy an album the week before it was released, because we didn't make the stock on premises and therefore they couldn't buy a single of Born To Be Wild, because they swore blind that Buddy Holly didn't record Peggy Sue, because we didn't have that track by 'that black woman', and - my personal fav - because a particular single was three years old and only available as an import, I was a cunt.

Grrarrgh
01-18-2011, 07:42 PM
I used to work in customer service for a large moving company. One day one of my customers called me in tears and said that we had killed her pet and owed her a new one. I love my dog more than most people do, so I was immediately horrified for this poor woman, imagining the driver backing the moving truck over her poor Fluffy or something. As she kept talking, I realized that she was saying we had killed her goldfish. Ok. Still a pet. I told her again that I was so sorry and I would find out who to talk to about getting her a new goldfish and how to go about it. We keep talking. I find out that she won the goldfish in a carnival the week before. Ok. Still a pet. I asked her what exactly we had done to cause the death of her beloved pet. She informed me that after discovering that the company she was going to work for, which was paying for the move, was going to have to pay $1500 to move this goldfish ($1500 which would then be tacked onto her W2 at the end of the year and taxed), she decided that it wasn't worth it. Sound decision. SO SHE FILLED THE FISH TANK ALL THE WAY WITH WATER AND FROZE IT IN HER FREEZER AND PUT IT IN A BOX ON THE MOVING TRUCK, thinking that she would get to her destination, ACROSS THE COUNTRY A WEEK AND A HALF LATER IN JUNE, defrost the fish, and go on her merry way. Unfortunately, when she got to her destination and opened the box, the water had melted and evaporated, leaving a dried up husk of a goldfish in the bottom of the bowl. And we now owed her a new fish. I asked her what had possessed her to try and freeze a fish for transport and she told me that she and her son had just watched The Empire Strikes Back and she figured that if they could freeze Han Solo and he'd be ok, her fish should be fine, too.

seun
01-18-2011, 08:03 PM
If that fish story is true, I may have to kill myself. I can't live on the same planet with someone that stupid.

JimmyB27
01-18-2011, 08:15 PM
If that fish story is true, I may have to kill myself. I can't live on the same planet with someone that stupid.
Not sure your head's screwed on right either mate. Between you and her, why would you pick yourself as the one to kill?

Grrarrgh
01-18-2011, 08:19 PM
If that fish story is true, I may have to kill myself. I can't live on the same planet with someone that stupid.

I am not yet a good enough writer to have made that one up. :)

seun
01-18-2011, 08:23 PM
Not sure your head's screwed on right either mate. Between you and her, why would you pick yourself as the one to kill?

Good point. I'm going to dress up as a six foot fish and go round to this woman's house.

Satori1977
01-18-2011, 08:40 PM
These stories are great. Some of the best ones I have are from working at a veterinary hospital.

I was a vet tech, there would be about 6 to 8 of us working at a time, and we would take turns triaging. So when and emergency came in, someone had to go find out what was going on with the pet. If they could go in a room and wait for a dr, and you get temp, pulse, respiration and a brief history, or if they had to be rushed back, etc.

This particular night, there was a guy ranting and screaming to everyone up front, the receptionists, and anyone else that walked up there, about having to wait so long (his dog was in the back getting bloodwork and x-rays done). I go up because I was called for a new triage. I start talking with the woman in the waiting area about her dog, who is not dying, but pretty sick. This lunatic that has been pissing everyone off for the last 30 minutes, comes up to me, while I am in the middle of talking with a client, to hit on me. I try to be polite, then go back to the woman, he continue to talks to me. Meanwhile, the woman is crying, so I glare at him and take her back to a room for some privacy.

To this day I am dumbfounded by that idiot.

Lavern08
01-18-2011, 09:13 PM
I used to work in customer service for a large moving company. One day one of my customers called me in tears and said that we had killed her pet and owed her a new one. I love my dog more than most people do, so I was immediately horrified for this poor woman, imagining the driver backing the moving truck over her poor Fluffy or something. As she kept talking, I realized that she was saying we had killed her goldfish. Ok. Still a pet. I told her again that I was so sorry and I would find out who to talk to about getting her a new goldfish and how to go about it. We keep talking. I find out that she won the goldfish in a carnival the week before. Ok. Still a pet. I asked her what exactly we had done to cause the death of her beloved pet. She informed me that after discovering that the company she was going to work for, which was paying for the move, was going to have to pay $1500 to move this goldfish ($1500 which would then be tacked onto her W2 at the end of the year and taxed), she decided that it wasn't worth it. Sound decision. SO SHE FILLED THE FISH TANK ALL THE WAY WITH WATER AND FROZE IT IN HER FREEZER AND PUT IT IN A BOX ON THE MOVING TRUCK, thinking that she would get to her destination, ACROSS THE COUNTRY A WEEK AND A HALF LATER IN JUNE, defrost the fish, and go on her merry way. Unfortunately, when she got to her destination and opened the box, the water had melted and evaporated, leaving a dried up husk of a goldfish in the bottom of the bowl. And we now owed her a new fish. I asked her what had possessed her to try and freeze a fish for transport and she told me that she and her son had just watched The Empire Strikes Back and she figured that if they could freeze Han Solo and he'd be ok, her fish should be fine, too.

DANG!

darkprincealain
01-18-2011, 10:43 PM
This is normal for old ladies. They'll complain A LOT and then never tip. :)

Or anyone who orders Merlot. I was gobsmacked at the number of times someone who ordered it tipped 5% or less or stiffed me back when I was in the restaurant biz.

The people who are serving you food actually do have to eat too. ;) And in the States, their employers are allowed to claim a tip credit and pay less than the legal minimum wage.

Caitlin Black
01-19-2011, 01:39 AM
Y'know, I'm glad Australia doesn't do tipping. We just have a set wage (usually hourly) which is high enough to not need tips, though of course you usually have to work long hours at a decent employer to be able to afford a real life.

But I'm glad we don't do tips solely because every single time "tips" has been mentioned in my real life - family, friends, strangers - every single Australian on the receiving end of the conversation says something like, "You want a tip? Don't wear brown socks with white shoes. Haha!"

I can only imagine what would happen if Australia suddenly adopted the tipping culture - all these jokesters stiffing people to try out a new line...

But Aussies are generally larrikins. *shrug*

Mr Flibble
01-19-2011, 02:31 AM
But Aussies are generally larrikins. *shrug*

I thought they were bonkers? Which is why we love them so.

Ken
01-19-2011, 02:39 AM
See, that's the sort of thing I'd treat as a challenge to brighten an otherwise tedious day. Make it a game to spot the ones heading your way to ask something, and outmaneuver them. I do it with chuggers on the street.

... that's indeed a challenge and not the easiest thing to pull off. I tried ducking out of sight, but customers sniffed me out. One even followed me into the john to ask me a question about lettuce or something!

Caitlin Black
01-19-2011, 02:48 AM
In 2 days I get thrust back into the wonderful world of retail. I'm sure I'll have some sort of story when that happens.

And IRU - Aussies are many things. Larrikins. Bonkers. BBQers. Love us!

1000th Sun
01-19-2011, 03:48 AM
I'm doing some online customer support. I feel so sorry for the customer support rep...

James McElroy
01-19-2011, 04:24 AM
I used to work in customer service for a large moving company. One day one of my customers called me in tears and said that we had killed her pet and owed her a new one. I love my dog more than most people do, so I was immediately horrified for this poor woman, imagining the driver backing the moving truck over her poor Fluffy or something. As she kept talking, I realized that she was saying we had killed her goldfish. Ok. Still a pet. I told her again that I was so sorry and I would find out who to talk to about getting her a new goldfish and how to go about it. We keep talking. I find out that she won the goldfish in a carnival the week before. Ok. Still a pet. I asked her what exactly we had done to cause the death of her beloved pet. She informed me that after discovering that the company she was going to work for, which was paying for the move, was going to have to pay $1500 to move this goldfish ($1500 which would then be tacked onto her W2 at the end of the year and taxed), she decided that it wasn't worth it. Sound decision. SO SHE FILLED THE FISH TANK ALL THE WAY WITH WATER AND FROZE IT IN HER FREEZER AND PUT IT IN A BOX ON THE MOVING TRUCK, thinking that she would get to her destination, ACROSS THE COUNTRY A WEEK AND A HALF LATER IN JUNE, defrost the fish, and go on her merry way. Unfortunately, when she got to her destination and opened the box, the water had melted and evaporated, leaving a dried up husk of a goldfish in the bottom of the bowl. And we now owed her a new fish. I asked her what had possessed her to try and freeze a fish for transport and she told me that she and her son had just watched The Empire Strikes Back and she figured that if they could freeze Han Solo and he'd be ok, her fish should be fine, too.

Well, there goes another chunk of my faith in humanity.

A couple years back during a showing of My Bloody Valentine in 2d (we didn't have 3d theaters yet), a customer came out to me and said "Umm, this is gonna sound stupid...but it looks like the screen is one fire." She was one of like 20 customers and the only one who noticed anything. I went in and checked. There was a fire on a speaker behind the screen. I went and told the manager and projectionist. The projectionist ran up stairs to stop the movie while me and the manager went into the theater to have people leave. They were yelling at us and asking us why they had to leave. They were completely ignoring the fire behind the screen and the smoke filling the theater.

That same theater leaks often because the mall of monroe fails. When it leaks, and people are getting wet, they yell at us when we ask them to move out of range.

KyraDune
01-19-2011, 06:48 PM
I used to work in customer service for a large moving company. One day one of my customers called me in tears and said that we had killed her pet and owed her a new one. I love my dog more than most people do, so I was immediately horrified for this poor woman, imagining the driver backing the moving truck over her poor Fluffy or something. As she kept talking, I realized that she was saying we had killed her goldfish. Ok. Still a pet. I told her again that I was so sorry and I would find out who to talk to about getting her a new goldfish and how to go about it. We keep talking. I find out that she won the goldfish in a carnival the week before. Ok. Still a pet. I asked her what exactly we had done to cause the death of her beloved pet. She informed me that after discovering that the company she was going to work for, which was paying for the move, was going to have to pay $1500 to move this goldfish ($1500 which would then be tacked onto her W2 at the end of the year and taxed), she decided that it wasn't worth it. Sound decision. SO SHE FILLED THE FISH TANK ALL THE WAY WITH WATER AND FROZE IT IN HER FREEZER AND PUT IT IN A BOX ON THE MOVING TRUCK, thinking that she would get to her destination, ACROSS THE COUNTRY A WEEK AND A HALF LATER IN JUNE, defrost the fish, and go on her merry way. Unfortunately, when she got to her destination and opened the box, the water had melted and evaporated, leaving a dried up husk of a goldfish in the bottom of the bowl. And we now owed her a new fish. I asked her what had possessed her to try and freeze a fish for transport and she told me that she and her son had just watched The Empire Strikes Back and she figured that if they could freeze Han Solo and he'd be ok, her fish should be fine, too.

:Wha:

stormie
01-19-2011, 07:38 PM
This is normal for old ladies. They'll complain A LOT and then never tip. :)
Goes for old men, too.
There was a guy who didn't like where the hostess sat him in the restaurant (he was on the large size, and it was a booth), but waited until the water was poured and menus given out. So everyone in the party of four moved to another table and that first table had to be reset (cloth napkins had been used, too). It was a buffet, and just after he started to eat his HUGE plate of food, he angrily got up, sought out a waiter, loudly said the food was inedible, then proceeded to go back in line for more food.
The party did leave a tip; not sure if he contributed.

Yep, there are grumpy old men out there.

fireluxlou
01-19-2011, 08:26 PM
In any event, quite weird behaviour. And there were no adults with them. I don't know if times have changed that much, but when I was 13 I wasn't allowed to go out in public without an adult, even if I was with a friend...

Where do you live? People always went swimming or to town with their friends at that age when I was young. I felt really independent.


Or anyone who orders Merlot. I was gobsmacked at the number of times someone who ordered it tipped 5% or less or stiffed me back when I was in the restaurant biz.

The people who are serving you food actually do have to eat too. ;) And in the States, their employers are allowed to claim a tip credit and pay less than the legal minimum wage.
So glad the UK doesn't have a tipping system though places like Beefeater, Harvester and Pizza Hut encourage tipping, I always feel a bit guilted into it when its put in bold letters on the receipt or menu. Some little cafes have jars on the counter - same as hairdressers - where you can put a donation if you want too.

I have many bad customer stories but I think what topped them all off was a lady I call Tomato Lady who came into Waitrose annoyed that we didn't have these specific chopped tomatoes. They sell really fast like baked beans and when I worked there we got stock every other day. She started complaining to me about it. I tried to tell her I don't control the stock or the amount we have. She started threatening me with the "I'm going to tell your manager about this I've had enough of them never being in stock" she always came in last 10 mins on a Saturday evening. I got another colleague to "check" he couldn't find it either. Then she told us to fuck off and stormed out the shop. I was like "I just put out the stock, I don't control when we get it, talk to the welcome desk if you need the Tomatoes so bad".

She wanted the Waitrose organic ones but there were other organic ones there too I tried to show her. I think Waitrose customers are terrible though - rude and stuck up and urgh I hate shop floor work.