iTunes doesn't recognize wireless network

We have an HP laptop with Vista. We have 4 profiles on it. Mine is the admin.

We have iTunes and we're trying to get iCloud for PC to work on my wife's side, since she has an iPhone.

iTunes does work on my profile, which does her no good since all her music is on her profile. I can update, access the iTunes store from my profile, but not hers.

I thought I had it figured out. I turned off Norton firewall but that didn't do anything. When I turned off Windows Defender, I was able to update iTunes from her profile, but when it finished and restarted the computer, I couldn't duplicate my success and iTunes once again won't recognize the Internet connection and when I try to download iCloud I get a "server not available" message.

We have no issues with any other programs and Internet access.

Any suggestions?

I guess I could just try to transfer all her music and such to my profile and let her log-in iTunes from my account since I have my own laptop.

iTUnes cannot connect to the Internet. It keeps telling me to check my Internet connection even though I can connect using every other means available to me.

Yes. Her apple ID works on her iPhone and it's the same for her iCloud.

Yes, what Poetinahat said. There's an iCloud control panel you need to download for the pc so you can access your shared files.

Basically, only the two Apple software products don't seem to connect to the internet. Everything else does.

And no, I haven't tried to connect directly. I could do that to see if it connects that way.

OK. I finally got around to hooking it directly to our router. Same problem. iTunes doesn't recognize any connection. I even changed my wife's profile to an administrator to see if that would do anything. Didn't help. I turned off the firewall. Still nothing.

And yet I can use Facebook, Twitter, and so on.