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I have a quote for 400 (approx. 50 page book) with approx 10 pages of color on the inside pages, with full front and back cover. My quote was approx $1000. There were to be 2 deliveries , the 1st 200 were to be perfect bound and the 2nd delivery (more expenive books) were to be coil bound so i could test the market using the lay flat feature of the coil bound books as this book was about music theory.
I was delivered the 1st set of 200 with perfect bound binding and they were quite acceptable. the contacts desribed below were regading the coil bound books.
Bottom line is I have 200 perfect bound books which have doubled in cost as the 2nd set of 200 books were perfect bound and not coil bound, and there was
absolutely no color on the inside pages of any of these 200 books.
These 200 books are not usable or saleable as I refer to color charts to describe diferent notes of music.
These are the facts, you decide.
Bill
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Axess Printing Solutions
Please help with this probelem
William E Byrne Bsc MSEE MBA JD.
(A paid up customer whose 200 coil bound books have not been delivered.)
See partial history below
Subject Circle 0f Fifths William E Byrne
enail [email protected]
PH 408-206-9849
Call Brandy
678.456.6982
Brandy Moss Sales
Bill Harris (Brandy's manager?)
2/24/08 I sent Brandy a copy from the 1st batch (200perfect bound Books) and a copy from the 2nnd batch of perfect bound books i just received with no color on the inside. I included a note explainingg how my text references the different colors on a chart.
2/24/08 I called Brandy aand said I received the 200 Books and they were perfect Bound not coiled and absolutely void of color on the inside, I have had no response
2/13/08 I called Bill and they will redo the job and have it out in 2 days
2/13/08 Bill Harris called and L/M ie good news his ceell is 678-456-6985
2/11/08 I called Bill harris and he was aware and will call the company who have my Books and call me tomorrow. I gave Bill my caell PH: #
2/11/08 Called Brandy, I left message asking for a credit, No response
2/9/08 Called brandy re if books shipped . She will have Bill Harris call me in 35 mins from his cell. He never called
2/3/09 emailed Brandy re status of Book shipment, she never replied
1/27/08 Called Brandy, she then talked to her manager. Books will ship next Tuesday 2/3 09, she will call me. Brandy never called. Books were not received
1/13/09 Called Brandy books will ship 1/16/09 Friday
1/6/09 Called Brandy brand said books would ship. I gave her my address and she will call when they ship. Brandy never called
12/17/08 Called Brandy, Brandy said her manager went toi Bindery to see if shippped. She will call. Brandy never called
11/10/08 Called Brandy, Brandy will call Bindery to see if shipped and will advise. Brandy never advised me
11/21/08 Called Brandy Brandy says books will ship Tuesday 11/25/08
11/14/08 Called Brandy, Brandy will call Bimdery to get status and call me. Brandy never called
10/31/08 Called Brandy, Books were returned from Bindery and not bound. Books sent to another Bindery and will ship next week, Books were never shipped.
10/22/08 Called brandy, Remaining batch of Coil Bound Books being done by 3rd party and Brandy thought they were shipped. She will let me know, Brandy never responded.
Contact Us
Contacting Axess is easy and convenient. You can use our online quotation system, or, if you have general questions, click the department that best suits your need.
Contacts:
Axess Printing,LLC
4479 North Industrial Drive
Suite 100
Cumming, GA 30041
Phone: 678.456.6982
Fax: 770.828.0527
Email:
General Information:
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