Nandi,
First, thanks for the good luck wishes
I think a large part of the problem at MCP seems to stem from a lack of communication and solid customer service in some areas. One reader commented on my blog, saying she had experienced the same thing:
We have asked for a conference call with MCP in order to discuss printing options and web-site questions. However, we have not heard back from them yet…again delays. Also, did you decide to go with their new book fullfillment program? We were concerned with the cost…an additional $199 upfront, 3% service fee and $1.50 per book. Seems to be taking a bigger bite out of our profit than we wanted.
Here, I want to say that I've really enjoyed working with some people at MCP. Wish I could pick & choose.
I've had so many things happen, I really don't know where to start. I'm trying to put together a list to post on my blog - a one-stop shop of do this, don't do that, "writer beware" sorts of things.
You say you're proofreading now - be very, very careful. Nickle and diming will follow, if you're not. Did you read my post about my rebuilt cover page? Lesson learned here:
http://stromplesspot.wordpress.com/2009/03/11/the-problem-lies-with-the-file/.
Regarding the set-up for publishing - they have what seems like a good set-up online. Authors log in and keep track of the tasks at hand, which are color coded so you know where you are in the process and what is expected of you. Recently I found out, though, that the "Marketing Questionnaire" step is more than just them asking me a few questions - I was supposed to create a marketing plan. Confusing - why have me submit answers to questions and then require that I write the plan? I still cannot find where it says that this is something I was supposed to create. Being new, too, I wouldn't have known any better. Wish I was a vet!
I have lots to say about quality, whether it's in regard to formatting, printing, or customer service. Like I said - lots and lots of problems. I'm trying to blog about them all as I go, but will try to get "the list" posted soon. I was just thinking to myself the other day, "I could probably finalize & post that soon." But, the list goes on, apparently.
I had been talking at length with Authorhouse, but, after coming across MCP, stopped. I didn't want to have a markup on the cost of my book. Who would? Same thing with Xlibris. I'm guessing you've seen the chart on Mill City's website?
I've looked at Booksurge in close comparison with MCP specifically, but haven't dug deep yet - haven't heard any testimonials, etc., and really weighed my marketing options. I guess I should start a thread
Sorry for the book!