Susan,
First off, we're sorry we seem to have gotten off on the wrong foot. Your questions are absolutely appropriate, and we are more than happy to answer them. If you are who we think you are, you contacted us on May 14 inquiring about our most expensive edit. In our response, which you partially produced above, we said that you probably didn't need that level of edit and recommended a less expensive service, but of course we'd need to see a sample of your book. We never received any other email from you, or we would have promptly answered it. It's unfortunate you chose to address your follow-up questions in a public forum on a major holiday. If there was an email issue, you could simply have called our office during normal business hours at 954.788.4775. We are always happy to talk to writers, whether they're clients or not. Nevertheless, your follow-up questions are basic and we have no problem answering them at length:
1. We are primarily a self-publishing company, so the majority of our authors go on to self-publish, including many through our own self-publishing company (Dragon Tree Books). Others, however, have landed representation with very large literary agencies (including Donald Maass), won awards, and signed multi-book contracts with Amazon's Thomas Mercer. However--and this is key--we don't advertise these authors on our site out of respect for their privacy. As I'm sure you can imagine, many authors would prefer that their relationship with an editorial service is not a matter of public record. That said, we have testimonials on our site, and we do provide--privately--multiple authors who are more than happy to speak to your concerns or offer endorsements of our services.
2. Jon has been editing books for 20 years and has worked for companies including Health Communications Inc., Oxford University Press, Routledge, New York Times Company, Basic Health Publications, Tribune Company, and others. In addition, he has worked as a contract editor for all three of the leading self-publishing companies and ghostwritten books that have gone onto receive awards.
Most importantly, we never did a sample edit for you and you are not a client of ours, so it would be hard for us to comment on a project we've never seen. Our approach is simple: we offer a free sample edit, and the editor who does your sample is the editor who will work on your book. Our authors work closely with us and know their editor personally, and we make efforts to match the right editor with the right book. We are NOT an editorial mill--you work with one of the two principals. Finally, and this is what’s puzzling--we tried to talk you OUT of our most expensive edit into one that was less than half the cost. We take our ethical role as editors very seriously. As Erica pointed out in her email to you, most of the time the comprehensive edit does the trick. Recently, Erica edited a 300-page manuscript and had 150 detailed comments--plus the editorial revision letter. Our comprehensive edit is unique. It is not a basic line edit, but TWO edits, a revision letter, and usually in-depth comments (paragraph-length at times) on every page, or at least every other. So for HALF the price, we would have provided you with your edit, plus done two passes to ensure that your book was clean. If none of us ever made errors, we would not need proofreaders.
As we said, if you still have questions, please feel free to call our office tomorrow during normal business hours. We'll be happy to discuss our company, qualifications, and process in depth.