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- Feb 12, 2005
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We can dream...reph said:Now what? Will they change their slogan from "We treat authors the old-fashioned way" to "PA sucks"?
Uncle Jim said:You can start by going out of business....
changling said:This author purchased copies of the book which had damage. The author's copies didn't appear this way. Several e-mails and postage to send the books back for inspection over the course of two months yielded this response from P.A. (in a nut shell) PublishAmerica has elected not to replace the books in question.
To be fair, if the "damage" was caused by shipping, I wouldn't think it would be PA's responsibility to replace the books. The author in question should probably (and I only hope that the fact PA took two months to respond doesn't nullify any possible recourse) go to the shipper in question, and fill out paperwork for the damaged goods. I believe that's the process with most companies who ship things through UPS, FedEx, etc.
Now, if the "damage" was due to inserting random words, taking spell-checker suggestions, mis-formatting and the like (although I wouldn't think so after the author's copies were done), then it would be rather par for the course.