There is nothing wrong with that pursuit in my opinion. But there are times even for me, that with the way some people "ask" their questions, it seems like more of an 'attack' than an inquiry. But I try to see past that and believe that at heart, everyone asking questions is really trying to find out how we work, and not cut us down.
That WAS my big concern when coming on this board and deciding to write on this thread with it's location on the forum, that concern of mine was put at ease a while ago. Wandering Sage is a good company with hard working people in it, none of us are perfect, and our way of doing business might not be exactly what you're looking for, but it is still our duty to explain how we operate.
There is no problem asking hard questions, go ahead and ask them. If you get an answer that you do not like, as I'm sure you all have, okay. We cannot please everyone. But what I tell you is the truth, and what I do not know, I do not attempt to BS my way though, I tell you "I don't know."
For the record, I'm not just a "Tech guy" I'm President of Wandering Sage Technologies. Yes I am a techie, my knowledge of computer, networks, software, and hardware is extensive, but I do find interest in publishing, and that is why I choose to work with Dave and Wandering Sage, so I can learn about it while I do other technical jobs for the company. 10 years down the line, I may say to heck with computers, and just do the publishing work that Dave already does, it's possible. But I have to start somewhere, and right now I do not know everything, or even most, of what you would expect from a seasoned publisher.
I know that my tech guru would rather eat razorblades than come here.
HA! Well I don't think it matters if you're a tech or not, I think what matters in that aspect is how well you can work with the public and people. I've always been good working with people, especially when it's face to face, going through mediums like this can get a little dicey.
If I may get off the topic of Wandering Sage for just a moment, I'll tell you about one of the things that I came across in my life that really changed how I looked at customers and clients, and people in general, and most importantly how to treat them.
This is one my favorite books, I came across it like 6 or 7 years ago, it's by Jeffrey Gitomer, and it's titled "Customer Satisfaction is WORTHLESS, Customer Loyalty is PRICELESS" How to make customers love you, keep them coming back, and tell everyone they know you. This book to me is the holly bible of customer service. It's fun to read, and very enlightening. Anyone that works for me, is required to read that book before I'll even let them talk to any of my customers.
I think the most important principle that book taught me, is when you're dealing with someone, rather they walk through your door, and email you out of the blue, you're being given a "Chance and Opportunity" to turn that person into a "Loyal" customer. That is how I view everyone anymore. Everyone asking questions on this board, I see the C&O to make you loyal Wandering Sage clients. So I'm going to try my VERY best to make that happen.
If it doesn't, then I've lost nothing but a little time and effort, but if I get just one person from this forum to say "Hey, Wandering Sage doesn't sound so bad, let me give them a shot." then I've made my goal and I'm a happy camper.
I don't mind the questions, or even the way they are asked sometimes. I try my best to answer them, that's all I can do right now.