Jenny Bent here. I thought maybe I could chime in and answer some of the questions that were being raised.
I should say to preface this that since opening my doors I have signed up three authors out of the query pile, all of them completely unsolicited. I have submitted one of them, and sold her novel for six figures at auction. The other two I will submit soon. I also posted on my blog a few months ago about all of the authors that I signed and sold out of the so-called "slush" over my career.
http://jennybent.blogspot.com/2009_03_01_archive.html Which is to say that I treat my queries with deadly seriousness.
So first, I want to apologize about the length of time it is taking to answer queries. Essentially, I was completely unprepared for the amount of queries that started coming in the day I opened my doors. We are now getting 100 queries a day and struggling mightily to keep up.
Secondly, one of the reasons it takes so long to answer queries is that as opposed to some agents who only answer queries they are interested in, I do endeavor to respond to each one and give each one a considered read. That sounds a little defensive, I know. But it's important to me.
Thirdly, due to the overwhelming and unexpected amount of queries that have come in, I have been having terrible problems with my server. We have lost queries completely several times. I've posted on my blog and on twitter that if you haven't received a response to your query, to please send another one. I am switching over servers this week or next.
I really do apologize to everyone! I have only the best of intentions and want the query-answering process to run like a smoothly-oiled machine.
Oh, and p.s., I'm going to have my IT guy set up an automatic response confirming we got the query.