I have direct experience with Balboa Press through a client of mine who wanted to publish a book with them. They took my client's money but never produced his book. I called them several times on his behalf and got nowhere. The point person for his account kept changing, and no one would return calls. Given his treatment, I believe all those people to be fictional anyway.
Before that, his book was with Author Solutions through another imprint, and they never gave him royalty checks even though he knew people (his clients) were buying his book.
In the end, I believe he finally got his money back, but Balboa is a total scam, is Author Solutions in disguise but won't admit it when confronted, and my perception of Hay House is permanently tarnished because of the connection. I hate to say that perception extends to Louise Hay and other Hay House authors, too. It's a real shame that they're engaging in this kind of business at all.