I've just had a very bad experience with a printer. Out of the twenty promotion copies of my book I ordered, four had, in one place. double pages, and in another four, several pages were misplaced. That's a shocking 40% of the order screwed up!
Their policy was to replace the books, but I had already pulled it from the publisher, having had some problems before with other things. I have been trying to get a refund for only four books. That's all, because, family and friends, desperate to 'finally' get my book in their hands, will understand and forgive. However, you can't promote a book like that. You can't ORDER a book from a printer who makes shocking mistakes like that.
I've had absolutely no luck in getting a refund. I hate complaining like this, but the whole order cost me $400 Cdn, and it's a total loss. Bang goes my promotion schedule.
I could click several of those little faces above, because I feel ripped off, sad, disappointed, and above all, mad as hell. If you deal with this publisher/printer, make sure you check every book that arrives!