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Thread: [Printer] McNaughton & Gunn

  1. #1
    New Fish; Learning About Thick Skin
    Join Date
    Mar 2008

    [Printer] McNaughton & Gunn

    Has anyone here used this place? I'm helping my friend print his first novel and after alot of research he chose M&G because of the beautiful samples they sent and their supposed excellent customer service. But so far, we've been nothing but frustrated. They've sent us 3 quotes all with the wrong specs and they take forever to return calls/emails. We're thinking about jumping ship and going with Bookmasters. Any advice?

  2. #2
    Resident Curmudgeon Requiescat In Pace ResearchGuy's Avatar
    Join Date
    Mar 2005
    Sacramento area, CA
    Quote Originally Posted by AIA View Post
    Has anyone here used this place?. . .
    A publisher friend of mine swears by them. They printed hardbound that he published, and he could not have been more pleased with quality and price.

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  3. #3
    New Fish; Learning About Thick Skin
    Join Date
    Mar 2008
    Thanks ResearchGuy. I'm starting to think we just drew the short straw and got the only bad account rep there. She's clueless. I contacted her manager hoping for results, but today, when a 4th quote was FINALLY sent to us, it's still wrong. They fix one thing and then screw up something else. I don't get it. We're not asking for anything unusual. My friend's patience has ended. I think he's going to use Bookmasters.

  4. #4
    Mostly Harmless SuperModerator CaoPaux's Avatar
    Join Date
    Feb 2005
    Coastal Desert
    Updating URL: http://www.mcnaughton-gunn.com/ (formerly bookprinters.com)

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  5. #5
    Herder of Hamsters AW Admin's Avatar
    Join Date
    Apr 2008
    On the Server
    I used to use McNaughton & Gunn a lot for scholarly essay collections and for glossy paper newsletters.

    They were excellent.

    The caveat though is that they're accustomed to dealing with people who are designers and typesetters, not authors/consumers.


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