I'm published with them too. Yes, they do have a large editorial staff, and they are as full-time as anyone can be while still holding down the jobs that pay the rent. The people who work for TWRP do it because they believe in this company. Not for the cash. It really is as touchie-feelie and "nice" as everyone says it is. The company mantra is..."if you are going to reject, tell them why--give them a few "marked up-track-change pages" to see what they can improve on." It isn't actual editing except in the sense that some editor cared enough to help. Some lines prefer not to track-change and simply give solid "this is what isn't working for me, maybe if you did..." suggestions.
They will also give a track-change r and r.
Their yahoo loops are full of nothing but happy people. I was totally amazed. Every concern is addressed within days. Every negative thing they discover about themselves is also addressed and corrected. They took note of the Triskelion disaster and carefully adjusted their procedures so it wouldn't happen to them too.
er, Chumplet. They're growing, so edits take longer on the turnaround. They're still pretty darned fast. I have good feelings about this group.
In the beginning I was really really iffy--but call me a convert. These guys are like the borg--everything operates for the greater good.
...from what I understand, a per project percentage of royalties is how the small presses operate right now. There's a thread over on Romance Divas where someone asked e and small editors/cover artists how they get paid--and across the board--not one was paid a "flat per hour". It's not like they own NY real estate.