Yet over the past year or so, we've both been badly disillusioned. Her area of contention is the royalties, as in when/if they arrive. This, I believe, is the case with most who are unhappy.
Yes, the royalty situation has gotten really bad. To be fair, EC's contracts do only stipulate quarterly payments, but they usually pay monthly. So yes, they are only required to pay quarterly, and I do understand that implementing a new accounting system can cause a lot of glitches. I do believe that they are certainly trying to get checks out monthly. It's hard for the people who live on these royalties, and I feel for them. My EC earnings are so paltry that I couldn't if I tried, but suffice it to say that I would have lost my freaking mind if I'd been waiting six weeks for a response if I actually depended on this money to eat.
So yes, the dealbreaker for me is that they are clearly woefully understaffed in the royalty department. The lack of communication in response to author queries really leads to a feeling of distrust. Mistakes happen. But when authors start to feel there's a lack of transparency, it sows seeds of discontent, and that starts to snowball.
I have also heard that the turnover of editors is increasing, with more and more leaving. (That is anecdotal, though.) But in general, it seems like more and more people are increasingly unhappy, especially about royalties.
EC has a reputation of being a cornerstone of erotic romance as we know it, and that reputation is very attractive to many. Once upon a time, 'many' included myself. I was so enchanted by the idea of being an EC author, I don't think anything would've talked me out of submitting to them, or signing that contract...but my experience has been lousy.
Yep. I was enchanted with the idea too. I'd been rejected by EC way back in the mid-2000s on my very first book. So when they came after me and wanted to work with me, I was flattered. As you said, they have that cornerstone rep, and I really expected great sales. I regret the choice to go with EC for these books so much.
Maddie, what about Loose Id? I've worked with them and had great experiences. I'd be happy to chat via PM if you want more details. And you never know, you might be one of the people who has a positive EC experience. But I can't recommend them based on my own, that's for sure.