I just read the statement down there in support of 1st books. There's no way that you can be, or ever were a professional. If you are in the employ of that company, you should be fired for even supporting such a claim that, "half the books that they published, shouldn't be." I did not have a book published by this company, but I am a professional writer. If a company cannot provide the services that they advertise, then they should not be in business. There are plenty of other places their clients can turn to. However, they paid a company to do the job right, so it should be done right.